How to be a good eBay buyer.
Buying from eBay? You need to know how to be a good buyer. This article will tell you how. Maybe you have followed a link here from eBay listing. That would tell you that the seller has had his fair share of bad eBay buyers already and wants to educate potential buyers.
Bad eBay buyers are the bane of the whole endeavour for sellers. They take the fun out of eBay for us sellers.
Top of the list of bad eBayers is slow and late payers. Oh, and non payers.
As a seller, we write a nice listing, try to describe it as honestly as possible, we photograph the item, we calculate what we need for shipping and handling to various places, we pay eBay their listing fees, their final value fees and then – when paid – the Paypal fees. That takes time and effort. You don’t think about it, but all those fees often equate to around 17% of the price you pay.
We sit around for anything from one day to ten days for a listing to end and you are the winning bidder. Great! Congratulations. Now you need to pay.
We wait around a day or two. We send you an invoice; we send you a payment reminder or two. These are all sitting in your email inbox – go and look! Don’t be a deadbeat that pays late or doesn’t pay at all. People eBay for all kinds of reasons. Some people run their businesses this way and some just sell off their old crap and there is every variant in between.
Whatever kind of seller we are, we want to be paid. It doesn’t matter if it is £1 or £1000 – we want to be paid, and pretty quickly please. Within 24 hours will be just fine.
Why do we need to be paid so quickly? If a business, this is our cash flow – cash flow is vital to run a business. If a private seller selling personal stuff we still need to be paid fast. We might need the money in our Paypal account to pay our seller fees, buy our kid a toy we promised him or any number of reasons. Not least, eBay have charged us “final value fees” already as if you had paid. That money is applied to our seller account the very second you win.
Imagine you bought a £10 item from us. “Oh, its only £10 – that’s not much money” you might say. £10 is not much money indeed. But we probably have seven or eight people who are similarly unnecessarily delaying payment at any given time. Suddenly that’s £80 we are waiting for. That’s a thankful of fuel in my car or a basket full of groceries for my family. That’s eight parcels cluttering up our hallway waiting to go to the Post Office. Over the weeks this outstanding money (and those parcels in the hallway) build up.
Paypal takes about a week — in reality — to transfer money to a bank account. That’s a week from the time you pay before we can actually spend your money in the real world. If you take a week to pay, that means two weeks from “sale” to “spend” for us. That is akin to granting credit (credit that costs us 17% in fees).
If you haven’t paid in four days, eBay allows us to file an “unpaid item“ dispute. Then we have to wait around another ten days or so to see if you can be bothered paying. If not, we can apply to get our eBay fees back. After that, we can re-list the item, wait for it to sell again, and then we hope the new winner can be bothered to pay. All this takes weeks and weeks. Then there is another week to sell something and maybe the new winner is a slow/late/non payer too……
The moral of the story is this: If you cannot pay within 24 hours – please don’t bid. Save us all some time and heartache.
We have several accounts on eBay. We are “Powersellers” (for whatever that is worth). We have seen a lot of this. We have heard every excuse for late/slow/non payment in the book. Here are a few examples:
- My computer was broken
- My internet was not working
- I was away for a few days
- My brother bid on it for me and I didn’t know
- My cat/mother/brother/neighbour/pet slug [or insert loved one of choice] died
- I couldn’t access my email account
- I was waiting for my salary
- I was waiting to be paid for stuff I was selling on eBay (Now you know how it feels!)
- Can I send a cheque instead? (More delay!?!?!)
- I have some questions (Shame – you should have asked them before you bid)
- My pet alligator ate my keyboard
Well, the last one might be made up, but you get the idea. Really, we are not interested in excuses. We just want to get paid in a timely manner. You bid – that means you entered a contract to purchase. You did not enter a contract for easy terms or credit. If you cannot pay within 24 hours – please do not bid. It’s that simple. Save us all some time and energy.
You don’t go to the supermarket and select a pile of groceries and say to them, “OK, I want all this stuff, just bag it and leave it over there and when I can be bothered I will pop by and pay you” do you? Buying on eBay is no different.
If you are an eBay buyer – please absorb what you have just read. You will help to make eBay a nicer place for all of us.
If you are an eBay seller, please link this topic from your eBay listings. Here is how to do it:
When creating a listing, click the tag that says “HTML” and insert the following code using “copy” and “paste”:
<p><b>We welcome good eBay bidders who can pay within 24 hours from auction end. Please help eBay become a better place by not being a <a href=http://real-deal-blog.com/2010/05/05/how-to-be-a-good-ebay-buyer-about-ebay-non-slow-and-late-payers/ target=blank>late, slow or non paying eBay bidder</a></b></p>
When you flick back to “Standard”, that will look like this: We welcome good eBay bidders who can pay within 24 hours from auction end. Please help eBay become a better place by not being a late, slow or non paying eBay bidder
You are welcome to name and shame eBay slow/late payers and non payers using the comment box below.
How to deal with non paying bidders is covered here: Dealing with eBay non paying bidders