This is the “Real Deal”

Yesterday the 6th December and today the 7th December, DHL have suspended collections from some parts of Manchester. Predictably, one of the areas affected is that covered by the notorious Ashton Service Centre.

DHL have not bothered to tell anyone about this though. Affected businesses have not been informed by DHL and are just sitting waiting for the yellow van to arrive. It isn’t coming today! Like it didn’t come yesterday!

One of the parcel companies who resell DHL deliveries posted this today on their website:

The recent spout of bad weather and the effects of the backlog from last week continue to cause problems across the DHL Domestic network, their depots and the sorting hubs.

New collections were suspended by DHL in the second half of last week. We have been accepting new bookings from our customers and moving your orders forward in anticipation of DHL being able to arrange these from Monday 6th December. Unfortunately DHL have informed us that they do not expect to be able to make new collections until Friday the 10th December or perhaps even Monday the 13th December. This is a very disappointing situation and you can be assured that we are doing everything we can to make sure that your orders will be collected as soon as possible. All resellers and booking agents are similarly affected although y

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We learned in that lot that Wembley depot got it on the 14th of June. It took an agonising 14 days to make it to the Rochdale depot; arriving there on the 28th.

Rochdale left a card at the address at 6pm on the 28th. The premises was closed — of course — two hours before. As clearly noted on the box AND on the address label. *sigh*

On the 29th, the same mouth breather tried the same gag. Duh!

On the 30th, it became “Unable to locate customers property”. Hmm, this is a retail premises that customers from far and wide manage to find every day. The building number is displayed outside in foot high letters and there is an advertising poster on the gable end. Not what I would call rocket science to find……

Fast forward to the 1st July, and we are back to “No access to customers property”. Yup, closed again like it says on the box.

We called HDNL up and pointed out these failings. The young lady on the other end of the phone claimed they couldn’t do “timed deliveries”. Well, if you call six hours timed I dunno. But if you actually intend to deliver it at all it might help to actually read the label eh? DRIVER: BETWEEN 10-4 ONLY doesn’t mean drop by after 5pm several days on the trot does it?

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Top of the list of bad eBayers is slow and late payers. Oh, and non payers.

As a seller, we write a nice listing, try to describe it as honestly as possible, we photograph the item, we calculate what we need for shipping and handling to various places, we pay eBay their listing fees, their final value fees and then – when paid – the Paypal fees. That takes time and effort. You don’t think about it, but all those fees often equate to around 17% of the price you pay.

We sit around for anything from one day to ten days for a listing to end and you are the winning bidder. Great! Congratulations. Now you need to pay.

We wait around a day or two. We send you an invoice; we send you a payment reminder or two. These are all sitting in your email inbox – go and look! Don’t be a deadbeat that pays late or doesn’t pay at all. People eBay for all kinds of reasons. Some people run their businesses this way and some just sell off their old crap and there is every variant in between.

Whatever kind of seller we are, we want to be paid. It doesn’t matter if it is £1 or £1000 – we want to be paid, and pretty quickly please. Within 24 hours will be just fine.

The Post Office is so useless the last few months that even eBay are recommending using alternative carriers. All manner of outfits will now deliver small parcels around and about the place for between £3 and £10 depending on size and weight. There are some new services springing up where you drop your parcel off at the local convenience store and your recipient collects it from their local convenience store. Not ideal, but cheap at least. The Post Office is losing its monopoly on parcels (letters are currently protected from serious competition by an act of parliament). Bloody good, I say! Let the Post Office compete in the market place and let people vote with their feet and quids!

Ashton Service Centre DHL

If you have Googled “Ashton Service Centre” in relation to a hopeless, delayed or missing DHL delivery and landed here, you can be comforted that you are not alone.

We have the direct number for the DHL Ashton Service Centre