Small Business Fed Up of Queuing at The Post Office?

Hermes direct:

Eventually we started using Hermes directly. Same bulk upload tools as P2G but a few pence cheaper.


Hermes are great for low value items you can afford to give some away of – because you will be doing.
The drivers routinely lose/steal stuff or deliver it to random neighbours, sometimes other addresses entirely, leave it in their car for a week if they have flu, drop it in puddles or simply toss stuff over walls in the rain.
Because of the above, tracking will sometimes say delivered but customer says it isn’t.
We found Hermes to be more trouble than they were worth eventually and preferred to pay more to get a better service.
Put Collect+ and Yodel into the same category.
>>Read about Hermes/MyHermes here<< My preferred options: We use a mix of Post Office PPI and DPD courier. Royal Mail Business. You get in touch with Royal Mail business section and tell them you want an OBA (online business account) and want to use PPI. This allows you to book your own boxes online, select Recorded etc, and drop them off at the post office in bulk done already and walk out. You pay every month by DD. You are sat at home with a glass of wine rather than standing in the PO. Now they will make you buy a £250 printer to do this now (we use the old label system still) and the software is a bit of a learning curve, but once you are doing it, it is easy peasy and a bit cheaper than the PO counter. Cons: Your local post office might sulk at taking them in pre-paid this way – ask them. They are contractually obliged to take them but many still refuse citing lack of space. You may need to remind them they still get paid if they scan recorded mail (which they do from your book 10 at a time using the bulkscan tool on their screen).

Post Office Refusing To Accept PPI Mail.

The purpose of this post is to name and shame a grotty little Post Office.

Windmill Lane Sub Post Office.
697 Windmill Lane,
Dane Bank, Denton,
M34 2ET
0161 336 3810

The branch is run by a nervous looking chap called Peter, together with another middle aged lady and an elderly lady.

This was one of the Post Offices we used to use each day to send business mail. My spend was between £20 and £100 per day there. I have been using them on and off for years.

When one spends at that kind of level in the Post Office, the time has way passed to move onto what is called PPI. That means you get a Royal Mail business account, pay online and get to use these things.

This is not only significantly cheaper, with no silly size restrictions, but saves you oodles of time too as the plan is you can simply drop off your sealed bags at the nearest Post Office.

No more queuing up behind twenty pensioners who forgot their PIN number to get their pensions. Just stroll to the front and dump your bags. Good eh?

Well, its good unless you want to drop your mail off at Windmill Lane Post Office in Dane Bank.

Not that they have to actually do anything with it other than hand it to the next Royal Mail driver who comes in. They come in several times a day.

A few days ago, I mentioned to Peter in conversation at Windmill Lane Post Office in Dane Bank that we would shortly be moving over to PPI. I didn’t get a reply. Was that a tinge of an attitude I detected? Time would tell.

Yesterday was our first crack at PPI. All duly done, bag sealed and correctly labelled up. I swanned into Windmill Lane Post Office in Dane Bank with it and left it near their inner door and asked if that was OK. The middle aged woman looked a little flustered (which isn’t unusual in there), and asked me what it was.

I explained it was PPI, and she just looked blank. “All you need to do is hand it to the collection driver” I helpfully added. While she was ruminating on that seemingly complicated prospect, I thanked her and left.

Today I strolled in with my bag and the elderly woman was behind the counter.

She suddenly started shouting “Wait! You cant leave those here” over and over and hysterically gesticulating.

When asked why not, “no space!” was the reply.

It took a few moments for the penny to drop that if I wasn’t paying them directly, they didn’t want to take my mail.

Googling tells me that ‘no space’ or ‘health and safety’ is the only excuse they can use to justify this. And they are not alone in doing this. Some other Post Offices try to pull this gag with small businesses too.

Clearly absurd, because if I had been paying them for the mail as usual, there would be space. This is one sack remember — not twenty. I could see into the back room – there was ample space.

Out through the door trundles the bespectacled Peter to reinforce the statement they were not going to accept mail on behalf of Royal Mail, at a Post Office, that Royal Mail pays them a salary to run, and er…….. collect mail.

As I had been a customer so long, and am twice his size, he was understandably looking a little worried. He was sweating profusely, had gone crimson and wouldn’t look me in the eye.

I asked him, “Is this how it is now?”

He looked sheepish, then retreated back behind his glass before adding “We don’t have to accept it you know!”

That was his final ‘Yah Boo’ statement as I was leaving. Delivered in a snarky tone. I almost expected him to blow me a raspberry he looked so pleased with himself (or is that relieved to be back behind glass?)

I always find it illuminating when someone who turns out to be a bit of a snake shows you their other face in this way.

They were all just fine and smiley at the prospect of taking money from me each day for several years. I am fortunate to the degree that our business has grown enough that I need not stand for forty minutes any more while they tediously print labels. And invariably make many mistakes along the way, causing much sighing and peeling them off again — because they don’t listen.

Why not be honest and tell me the truth?

Why not just say “Thank you for giving us tens of thousands of pounds of your money the last four years — but now you can get stuffed mate”.

I would have preferred that honesty rather than watch Peter squirming and sweating with a crimson face making up stories about no space.

What perspiring Peter actually meant, is that he doesn’t support local business.

He doesn’t support local British business by refusing to accept their mail — despite being obliged to, and paid to do by Royal Mail – with one get out clause for the disingenuous: claim lack of space.

Yet, I expect he would be the first to ask for the support of the local community when Windmill Lane Post Office in Dane Bank is earmarked for closure in the near future; which it surely will be, as there is a more efficient Asian-owned one very nearby on a main road. Closing Windmill Lane Post Office in Dane Bank will be a no-brainer for Royal Mail.

I don’t generally support local Post Office closures, but I will support the closure of Windmill Lane Post Office in Dane Bank. Simply on the grounds that they are not fit for purpose. If they wont accept business PPI mail (and are dishonest in their motives for not doing so), they have breached their contract of trust with Royal Mail and the public. Royal Mail hopefully doesn’t want to keep open dishonest Post Offices who lie to customers and fail to facilitate the RM revenue steam.

Well, hopefully they wont when my official complaint reaches the CEO.

Royal Mail listen up: Windmill Lane Post Office in Dane Bank is tucked away serving one estate only. Oak Drive Post Office at 655 Manchester Road, Denton, M34 2NA is only 0.8 miles away and on a main A road. Why have two so close?

Close down Dane Bank as it is no longer fit for purpose. It is a Post Office that doesn’t accept post!

A Post Office should be the backbone of the community in the same way that small business is the backbone of the economy. A Post Office is funded — sometimes at a loss by Royal Mail — to serve the community in which it resides. The Post Office is a public service.

One of the core raison d’etre for a Post Office to exist is as an entry point for mail into the Royal Mail network.

When a single Post Office decides it doesn’t want to collect mail any more then it is no longer fit for purpose.

If a Post Office is no longer fit for purpose — then logic dictates it should be closed.

Your comments are — as always — welcome in the box below. You can also use the social media buttons to link this article elsewhere.

Copy Protected by Chetan's WP-Copyprotect.