Tag Archives: Dyson UK

How Dyson Tries to Control the After-Market – The Future of Refurbished Dysons

This is from a Dyson dealer in a member-only forum in the Dyson trade business:

I think the window of opportunity for large scale refurbing of machines is coming to an end. I’ll explain why I think that and we’ll maybe discuss.

When James Dyson had the reigns of the company instead of Max Conze and the bean counters as we have now, they made good products that lasted. Great for consumers and folks like us who refurb stuff, but bad for the long term growth of Dyson.

I call it the Volvo effect: Remember the Volvo 240, the 740 and the 940? Proper things; albeit facelifted versions of the same things. Built like tanks, cheap and easy to fix and lasted for years. Those cars were so good that Volvo went skint and started rebadging French cars along the way down to ownership by Ford, etc. Because repeat custom was low as the product was too good.

Why would you sell someone a product and not see that buyer again for fifteen years, when you could sell them a product that has built in natural short term expiry, beyond which it is an uneconomical repair? That way you see the customer again right after the guarantee runs out.

In reality, Dyson was a one trick Pony. The DC01 was OK, but the DC04 was really the one that made the company. But, for example, my Dad still has one of the very first DC04’s we imported brand new in the late 90’s. As do literally hundreds of thousands of other people.

The DC07, a DC04 with a different cyclone. A facelift.

The DC14, a revamped DC04.

The DC27 has a carriage design fault that nobody seems to be able to figure out how to fix.
The DC33, a shoddier, cheaper built, facelifted DC14. Pretty much a DC04 under the skin.

And at the DC33, they killed the model that made the company. That design is now dead. It was still too good.

Along the way we had the over-complicated and expensive to repair DC15 and DC18. The future!

What we have since is facelifts and evolution of the DC18. Each one more complicated, with more to go wrong, and inbuilt design flaws and intended short life components.

Balls are built to blow up or fall to bits at the end of the guarantee period. Many do so well before then. Early expiry by design.

If they learn by the mistakes of making the parts and tools fit all models, which they have, they can minimise the impact of the aftermarket on parts prices by making everything that little bit different along the way so parts are not interchangeable (DC18 and DC25 cyclones are early evidence of this – same item, bar one tweak which stops one working on the other).

Fast forward to today, and we have the DC41, discussed here. A machine so overly complicated to take apart, with parts so expensive, and design so awful that core units will be in no condition to refurbish in the future. Even the ducts were falling apart on the “clean ones” we got. We had to glue them up and make some pretty shoddy chemical metal repairs here and there I wasn’t really happy with. They have the inbuilt design fault that renders most in need of a new cleaner head (shitty wheel causing glueing to the floor and Johnson brushroll motor from the DC25).

DC41’s we here will see in two or three years will be in no condition to refurbish without practically renewing the machine. Who does hand-helds? Also crap and no small parts available for.

This means our window of opportunity has expired on new models. Dyson have closed the door (as they have tried to do on Airblades – but thats another story)

This leaves the refurbers window of opportunity the DC04, DC07, DC14 and DC33. To a lesser extent we might add the DC24 and DC25 (both riddled with design faults but just doable).

We are seeing some DC04 stuff going obsolete the last few weeks, soon they will pull support as they did with the DC01. Why the DC01 is almost gone.

We will be left with the 7, 14 and 33 as easy to do machines with plentiful parts. Followed up by the 24 and 25. When they get older? Job done.

Aggressive “trade in” deals is causing over supply in the core machine market. We was reaching out for machines a year ago. This week we turned down 120, and that is after moving along about a hundred into the trade recently “as is”. That wont last long, just long enough to pull a few hundred thousand more older machines out of the market to overwhelm the aftermarket and create export to the developing world, which is already happening – we already exported some machines this way.

Export en masse of core units is good for a manufacturer – it empties the main marketplace (where the profit is) of old products people can recycle. When did you last see a Volvo 940 or a Mercedes 307D/308D/310D T1 van?

You didnt because they all quietly vanished on boats to Africa. Volvo and Mercedes created export demand – as Dyson are doing. Soon we will see guys buying up old units to send to Africa, India and maybe Russia in container loads (remember when all the Ladas went back to Russia in 97-98?).

I give it five years tops. After which all that will be available is smashed up DC41’s and later models that will be uneconomical and over-complicated to repair leaving no decent profit margin. So the refurbed machine market will die. We’ll all get a good run on DC14’s (aka Volvo 940) now for a while, but when they start to look old hat, the easy days will be behind us.

This has all been planned by Dyson carefully to kill the refurbed machine aftermarket (an unintended consequence of a quality product), and by extension reign in the burgeoning after-market. Every machine any of us sell is a potential lost sale to them how they see it. I don’t agree with that (I think the customers are quite different), but I heard it from the horses mouth: A Dyson staff member. Why they closed our spares account without warning. Explanation? “We don’t support what you do. We don’t support the refurbished product market. We refuse to supply you, and have notified every dealer in Europe not to supply you.” Well, I like to ruffle feathers. I am flattered they noticed us.

Any thoughts or opinions out there? Continue reading

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#WinADyson – Win a Dyson DC24 if you are a Social Media User.

ManchesterVacs.com and DysonParts.com are giving away one of their reconditioned Dyson DC24’s! If you are a social media user: Twitter, Facebook, Pinintrest or Google+, you can easily enter this contest to win a FREE Dyson DC24 which will be delivered … Continue reading

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Dyson Medic Names Manchester Vacs Recommended Dyson Spare Parts Retailer

Manchester, England (PRWEB) May 11, 2013

The specialist Dyson vacuum cleaner spare parts specialists http://manchestervacs.co.uk have re-launched their online spare parts store.

Already the largest independent retail Dyson spare parts suppliers in the north of England, Manchester Vacs have now extended their product ranges even further. The spares listings now cover every upright model Dyson have produced from the DC01 right up to the DC50, whilst adding spares also for non-UK cylinder models such as the DC29.

The range of Dyson spare parts now supplied by Manchester Vacs far exceed what Dyson themselves make available to the public, and they also offer many spare parts that Dyson refuse to make available even to the trade. You can buy the DC25 brushroll motors from Manchester Vacs that no other UK Dyson spare parts supplier is able to source.

Manchester Vacs continues to innovate and has once more turned the Dyson spares market on its head.

Recycled Dyson spare parts have always been a large part of the Manchester Vacs business model. Despite getting larger over the years, that hasn’t changed. The new online store still features many recycled and reconditioned parts. Customer feedback suggested that people enjoy not only saving money, but also being green at the same time. Recycled parts are a great way to do that. It is claimed that each of us throws away over three tonnes of broken electrical appliances during the course of our lives. Repairing and extending the life of your Dyson is green. It’s a small cog in the large machine that is our future sustainability.

The online store has now opened its doors to the world market making it easier for customers in Australia, the USA and elsewhere to source hard-to-find Dyson spare parts right from the home of Dyson: England. Manchester Vacs will also ship to some countries that many parts suppliers refuse to trade with such as Russia and Ukraine.

“Manchester Vacs supplies Dyson parts that are simply not available anywhere else. They were the first to sell brushroll removal tools in the UK, and they are the first to sell DC25 Johnson brushroll motors and PCB’s. They continue to innovate and turn the Dyson spares market on its head.” wrote Angus Black, the author of the ‘Unofficial Dyson DC07 Workshop Manual’ and spokesperson for http://dysonmedic.com – the oldest Dyson review site on the internet.

Manchester Vacs also give their site visitors and customers access to a global internet advice forum for Dyson enthusiasts and repairers. Its many hundreds of active members, expert advisors and experienced contributors from the US, Australia, Canada, South Africa and the UK, can advise the DIY repairer free of charge.

The new online Dyson spare parts shop at Manchester Vacs gives customers access to a highly innovative predictive search feature allowing them to find the parts they need with ease. Delivery is free on all UK orders over £25. They have also slashed three hundred prices across the store and now stand as one of the most competitive Dyson spare parts specialists on the internet.

The all new Manchester Vacs Dyson spare parts online shop is now open for business athttp://manchestervacs.co.uk/Dyson Continue reading

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Dyson DC33 Discount Online

Manchester Vacs have done it again! 

In the 1990’s they brought you brand new DC04’s at unbeatable prices. They sold hundreds.

In the naughties they brought you brand new ‘grey imported’ DC15’s at unbeatable prices. They sold hundreds.

In June 2012 they are offering brand new DC33’s at just £199. Yes, £199 including FREE UK mainland delivery.

I spoke to Claire from Manchester Vacs on the telephone today and I got the heads up on this offer that started today! She told me she doesn’t know how long the deal will last, and they don’t know how many they can get, but they are available right now and they are selling like hot cakes!

This is the gold and silver DC33 Multi Floor with HEPA filters.

Dyson DC33 Buy Online

It sells on Dyson’s website for £269.99. >>See here for proof<<

It sells on Amazon from the cheapest seller for £214.09 with delivery. >>See here for proof<<

Manchester Vacs can sell it for £199 including standard courier mainland UK delivery and a two year Dyson guarantee. While stocks last……. so that means be quick! 

You can click the button below to go to the page for the deal.

Discount Dyson DC33

If you see them on that page, they are still available. If you don’t see them on that page, they have all gone and you have missed the boat. Continue reading

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Just Released Dyson DC07 Workshop Manual Shows DIY Enthusiasts How To Fix Their Dyson Vacuum Cleaner at Home

Aberdeen, Scotland December 06, 2011

The specialist Dyson vacuum cleaner engineer Angus Black has used his own experience – spanning almost thirty years – to create a fully illustrated workshop and service manual for the Dyson DC07 available to all DIY Dyson enthusiasts, while shattering the myths that suggested Dysons were too complicated for the practically-inclined layman to work on.

The specialist Dyson vacuum cleaner engineer Angus Black has used his own experience – spanning almost thirty years – to create a fully illustrated workshop and service manual for the Dyson DC07 available to all DIY Dyson enthusiasts, while shattering the myths that suggested Dysons were too complicated for the practically-inclined layman to work on.

The tongue-in-cheek cover, which features a sexy blonde in a tight white t-shirt, hard hat and torn jeans, standing amongst several Dyson DC07’s, has already caused some controversy among feminist groups and made the book’s sales jump, thanks to the unsought publicity.

“The author has created something which genuinely offers the ‘inside scoop.’ It is an absolute must-read for anyone seeking a DC07 maintenance guide,” wrote David Myers, a technician at Manchester Vacs, an independent Dyson specialist.

The author, Angus Black, shares little-known trade secrets about the Dyson DC07, together with where to source special Dyson trade-only tools. He claims that each of us throws away over three tonnes of broken electrical appliances during the course of our lives. Repairing and extending the life of your Dyson is green. It’s a small cog in the large machine that is our future sustainability.

The book corrects common misperceptions and enlightens people about Dyson DC07 maintenance and repairs. All the most popular repairs are explored with candour and common sense. There are many illustrations throughout the book, and best of all is the comprehensive DC07 motor replacement guide.

The final chapters offer practical advice on sourcing parts and machines. Why parts from eBay might not be as good a deal as you imagine and access to on-line resources like video how-to guides and specialist trade-only Dyson sites.

Black also gives his readers access to a global internet advice forum for Dyson enthusiasts and repairers. Its many hundreds of active members, expert advisors and experienced contributors from the US, Australia, Canada, South Africa and the UK, can advise on any relevant issues that are not covered in the book.

The “Unofficial Dyson DC07 Workshop Manual – All you need to know to perform any DIY repair to your Dyson DC07” is already being referred to as the “bible” on the Dyson DC07. It is now available from http://www.DysonWorkshopManuals.com and at major bookshops and e-retailers. ISBN 978-0-9556874-1-9
### Continue reading

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Dyson DC07 Maintenance Guide – Service Book – Workshop Manual

Are you looking for a Dyson DC07 workshop manual? Until recently, nobody had published a DC07 service book – now they have. The Unofficial Dyson DC07 Workshop Manual is available only in paperback – there is no “e-book”.

The author, Angus Black, shares his own thirty years of experience repairing vacuum cleaners. He shares little-known trade secrets about the Dyson DC07, together with where to source trade-only tools.

“The author has created something which genuinely offers the ‘inside scoop.’ It is an absolute must-read for anyone seeking a DC07 maintenance guide,” wrote David Myers, a technician at Manchester Vacs, an independent Dyson specialist.

For anyone seeking a DC07 service manual, there is really only one choice.

The book corrects common misperceptions and enlightens people about Dyson DC07 maintenance and repairs. All the most popular repairs are explored with candor and common sense. There are many illustrations throughout the book, and best of all is the comprehensive DC07 motor replacement guide.

UK and American model Dyson DC07’s are catered for, with differences between the models highlighted throughout.

The final chapters offer practical advice on sourcing parts and machines. Why parts from eBay might not be as good a deal as you imagine and access to on-line resources like video how-to guides and specialist Dyson sites.

The Unofficial Dyson DC07 Workshop Manual is available anywhere in the world direct from this page: Dyson DC07 Workshop Manual Continue reading

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An interview with James Dyson

James Dyson has made millions by allowing us to see the dirt we suck up. As he calls for more inventors, Lucy Siegle asks him about manufacturing abroad, design disasters and whether he could build a nuclear reactor.

I am at Dyson HQ in Malmesbury, Wiltshire, the beacon of British industrialism, which is not a dark satanic mill but all light, contoured glass and bridges over placid water between sculptures. This is the birthplace of the bagless, see-through vacuum cleaner that offers 100% suction (so well known it need only be referred to as “the Dyson”) and the planet’s most powerful hand dryer, the Airblade. Bright young engineers emerge from testing rooms wearing non-business dress (an informal rule) and mingle in the sunshine. People are smiling and holding lattes from the shiny canteen. I’m starting to wish I’d listened harder in science classes.

“I was hugely encouraged recently to hear that 13% of girls in school now actually want to become scientists,” says Dyson. He has the wiry build of a long-distance runner and a look of Nigel Havers. And he bounds up the stairs in polka-dot Yamamoto trainers. “OK, so 37% still want to become models, but 13% are aspiring to be scientists!” He stops. “But then I discovered that they all wanted to be pathologists because of that TV show, CSI.” For every problem, James Dyson suspects there is a solution waiting to be designed. So he spends a few minutes contemplating a drama series that could similarly shift engineering in the aspirations of teenage girls.

“Of course there was that film about a chap who invented the windscreen wiper then allegedly got ripped off,” he says; I think of the 2008 film Flash of Genius. “Then he won some money, which went on the horses. Actually the film was more about the horses than it was about the invention. Same with Howard Hughes. His engineering activities are rather interesting, actually, but the film centres on his drug taking and so on,” he laments.

Hughes was also, famously, a recluse. Dyson is not. He has become as well known for his robust opinions as for the bagless cleaner. “The media thinks that you have to make science sexy and concentrate on themes such as rivalry and the human issues. But just look at the viewing figures for Tomorrow’s World. They were phenomenal, and that just showed pure technology. You don’t need to sex things up. These subjects [technology and engineering] are sexy in their own right.”

Although I spent my childhood happily watching Judith Hann and team riding around in Sinclair C5s, I have a hunch that this next generation is more demanding. But, in an effort to inspire the next crop of engineers and designers, he is running the 2011 James Dyson Award through his eponymous foundation. The last winners to bag the £10,000 on offer to develop their invention – plus £10,000 towards their university education – were Yusuf Muhammad and Paul Thomas, who came up with a way to adapt kitchen taps to respond to domestic fires, thereby minimising casualties and deaths.

You wonder if these young innovators know what’s headed their way. Because becoming an inventor also seems to mean opening yourself up to the possibility of betrayal. “At some point you’re going to feel ripped off,” says Dyson. One of his early inventions was the Ballbarrow – a wheelbarrow centred on a large, pneumatic red ball that gave it stability and made it easier to steer. And it was this odd-looking wheelbarrow that afforded the first professional “betrayal” when Dyson’s business partners, having become majority shareholders, sold the invention to a US manufacturing firm that wrote Dyson out of the equation.

“If you invent something, you’re doing a creative act,” says Dyson. “It’s like writing a novel or composing music. You put your heart and soul into it, and money. It’s years of your life, it’s your house remortgaged, huge emotional investment and financial investment. The Ballbarrow was just the start. Terrible things happen all the time with the vacuum cleaner. People copy it. Society allows and encourages it. But it is theft, and I wish courts and society regarded it as such. Theft or rape, that’s what it’s like.”

Perhaps to relieve an awkward pause after the rape reference, he is up on his feet collecting a series of components to demonstrate the inner workings of the Dyson. His enthusiasm and ability to humanise the workings of the materials and the structure is infectious (next day I find myself googling magnets to find out what they are actually made from). But in the corner of his office, filled with different evolutions of the vacuum, I also spy an example of a Dyson failure: theContrarotator, a double-drum washing machine that never took off. “It was too expensive to make.” He pauses. “We should have charged more for it, then it would have been a great success, probably.” The inventor is seemingly at ease with failure. “I have failures all day long, every day. I made 5,126 prototypes for the Dyson vacuum. All failed until number 5,127.”

And what a winner number 5,127 proved to be, arguably the totemic aspirational consumer product of our times, catapulting Dyson into Rich List territory. It didn’t just suck up dirt efficaciously; it became a cultural signifier. In the Royle Family Christmas Special, Barb is moved to exclaim: “Ooh Valerie. What a Christmas! Implants and a Dyson!”

“Yes, and there’s also a bit when Jim says: ‘I can’t even afford a bloody Dyson,'” says the inventor, looking quite delighted. In a time when British retail, from fashion to garden furniture, all seems to be about discounting and cheap-as-chips products with the excuse that this somehow democratises consumer goods by making them “affordable”, Dyson is strikingly comfortable about his brand being perceived as expensive. “It’s a consequence of spending so much on R&D. It’s expensive. And I refuse to design down to a cost.”

In fact he scorns the idea of a brand at all. “I don’t believe in brands. Here, we believe people should only buy because they want a vacuum cleaner that does what ours does. I know we sell a lot of Dysons to poor people. They regard it as a significant investment. Someone who is less well-off is more likely to take an interest in their vacuum cleaner. The well-off just say: ‘Oh, the cleaner deals with that.'”

But isn’t this all a bit overengineered, I wonder. I think of my own vacuum, a simple canister on wheels: I’ve never found its reliance on bags or lack of suction cause for concern. “Are you competitive about other hoovers, like the one I have? It’s red and black with big eyes and a smile,” I ask him. Dyson is cool. “I’m not going to comment on competitors. I know exactly which one you mean. We do what we do: do away with bags, 100% suction. Henry can do what it wants.”

Dyson does not have a problem speaking his mind, or indeed being heard, and he’s done a good job of keeping the topic of industrial design in the news. Take his recent suggestion that Chinese students were stealing intellectual property from UK universities, which caused a minor storm. “What that article was really about was the tragic situation that 80% of postgraduate students are non-British. It is great to have more undergraduates doing science, but for blue-sky research – important risky research that translates into new technology which we can sell to the rest of the world – we need them to stay on and do postgraduate research. This is not xenophobia – it’s the simple fact that we need postgraduate scientists here to create wealth. That’s my point, more than the theft of intellectual property from universities.”

So is there a problem with the thieving of intellectual property from British universities by Chinese students? “Well, I’m told there is. Yes. I have heard of a few instances. Of course it may not be confined to the Chinese.”

Ultimately the thing that appears to drive the inventor of the fastest electric motor in the world is a desire to reboot manufacturing in the UK. “When I was growing up, the balance of trade was on the news every night because it was of such desperate concern. Now it’s so bad it’s disappeared entirely. If we import more than we export, we’re a declining economy.” But you moved your manufacturing base overseas, I venture. “No, I didn’t,” he says. “You did. In 2002,” I refer to the newspaper cuttings of the time. “No, I didn’t. I moved my assembly. And that’s because they wouldn’t let me expand over there,” he gestures towards a large house, the head office of a construction company.

It’s a careful distinction – to the lay person, assembly is part of manufacturing, and the media lamented the loss of 800 “manufacturing jobs” at the time. In 2009 there was a similar tussle with the Environment Agency over a proposed Dyson academy in Bath which never happened. (The Environment Agency claimed the proposed site was a flood plain, and plans were dropped. Much was made of the fact that the Labour government ran with plans for a “rival” academy with Peter Jones of Dragons’ Den.)

He does, however, seem to feel that this government speaks his language. He has written a report for David Cameron on increasing Britain’s technology exports. He gives George Osborne a “big thumbs-up” for what he sees as the right tax breaks for entrepreneurs in the recent budget. “I feel optimistic. But then I am an optimist,” he says.

Is he happy with his achievements? The bagless vacuum cleaners, the Ballbarrow, the new bladeless fan – all exciting for the consumer, but considering Dyson’s interest in the big themes such as energy policy and climate change, doesn’t he ever want to solve a problem bigger than vacuuming? Is, for example, the Dyson nuclear reactor (he is a fan of nuclear and solar) in development? “Goodness, I know nothing about nuclear energy.” I point out that he knew nothing about vacuum cleaners either. “True. I knew nothing about anything. I did classics at school and went to college to do design and then got interested in engineering. My limit is a terrific interest in technology.”

Given that he is essentially an autodidact who has made millions, why is there so much emphasis on making highly trained engineers out of the rest of us? “Well, I couldn’t have made that motor,” he says, gesticulating to the innards of a Dyson. “In fact I can’t do three-quarters of the work we do here. For that I need highly trained scientists.”

And when can we see your next invention, I ask. “When it’s ready!” And with that, Dyson’s chief engineer bounces off to the R&D laboratory.

Source Continue reading

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Buy a Dyson DC27 Motor Online in the UK

If you are looking to buy a Dyson DC27 motor online in the UK and have landed here, we can help. As the DC27 is quite a late model of Dyson vacuum cleaner, not very many people are offering these DC27 motors to the public just yet.

It seems, to the independent Dyson specialists though, that the Dyson DC27’s are designed in such a way, as were the earlier DC14’s, that makes the motors work quite hard. If they are not looked after, for example by not washing or washing the filters when required, this puts undue stress on the motor and can cause premature failure. That means you will need to replace your motor as they are seldom repairable.

The Dyson DC27 is fitted with what is called a YDK motor (which some people call a YV type motor as they usually have “YV” followed by some numbers written on the side of them).

So here at the Real Deal Blog, we are going to let you into a little secret known only to the trade. The Dyson DC27 shares a motor with another model of Dyson. This means that you can buy them after-market right now (because Dyson will not sell you one) and you are not tied to a “Dyson service” at seventy-something quid to get your DC27 fixed.

If you are up to the job of replacing the motor yourself, you can get the motor for £35 including UK delivery to your door! Continue reading

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Dyson Spares Dyson Parts Dyson Accessories Dyson Tools

DC01, DC04, DC07, DC14 and DC15 are offered reconditioned, guaranteed and shipped the same or next day with DHL.

In the Dyson parts, spares and accessories section of the shop, you are offered the fastest moving parts, tools, accessories and spares that Manchester Vacs sell from their shop counters. Spares to suit DC01, DC04, DC05, DC07, DC08, DC14 and DC15 are offered. Best of all, not being officially tied to Dyson UK, Manchester Vacs can offer you not only genuine Dyson components, but non-genuine pattern parts and filters that are usually HALF THE PRICE or less! Continue reading

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