As an eBay seller, you will have had your fair share of slow, late or non paying eBayers. We get them all the time. This article deals with how to deal with them.
The various forums attached to eBay are full of all kinds of flowery crap about how you should “wait for people” and generally sit around wondering if you are going to be paid. I don’t subscribe to those theories.
You are on ebay to sell stuff. If they “buy” it (win the bid) your next job is to get them to pay in a timely manner. That is often easier said than done.
The moment you “sell” something, eBay applies their greedy 10% [ish] fee to your account. You need to be paid quickly lest the buyer drags their feet, you end up paying the selling fees, chasing them, hoping they will pay, relisting, etc etc….
We tend to differentiate between two types of sale value: Under £25 and over £25. If over £25 here is what we do. We make sure that the slow, late and non eBay payers article is linked on the item page so they have no excuse as to what you expect.
After 24 hours — send them a “payment reminder” from the eBay system.
After three days go to “Advanced Search” from any eBay page, then “Find Contact Information”. (You need to have 2 windows open to copy and paste the details from one page to the other — they make it hard on purpose). Then fill it in and you will get an email with their contact info on.
Call the punter up, introduce yourself, make some story about how you are “going away” and want to get all your sales mailed before you do. They are the only one of many who hasn’t paid despite reminders. Be polite. You want to help them to get their item quickly as you are going away. You care about your reputation blah blah……
Expect a bunch of excuses about dead dogs, sick relatives, volcanic ash, relatives bidding on their behalf, broken computers, changed passwords and all kinds of other crap. Laugh along and agree with them and make sure you end the call with a plan of when they will pay. This type usually pay within the hour then.
Some folks have non reachable numbers or permanent answer phone numbers lodged with eBay — assume these are serial non payers and revert to the sub £25 plan then.
The sub £25 and/or after 4 days plan: After four days exactly you go to “Open Unpaid Item Case / Cancel Transaction” from the item listing, select “The buyer has not paid for the item” [if the listing does not let you select that option wait until the time of day the sale ended has passed — it must be 4 days EXACTLY]. From the drop down menu select “Buyer is unresponsive”. Then “Submit”.
This starts an unpaid item claim. When the buyer logs on they get bells and whistles asking them to pay — nice. After four days of non payment then, you can end the claim and get your seller fees back. Then you have to relist and sell it all over again!
The benefit of this is that this is the only way you get your fees back. The added benefit is that the clown who didn’t pay then cannot leave you negative feedback after he has had a non payment strike. (Non paying clowns are likely to leave you negative feedback if you don’t follow an “unpaid item procedure” [UIP] knowing full well you cannot leave negative feedback for them under any circumstances).
In reality, most slowcoaches pay as soon as you file the Unpaid Item claim. Some wait until the very last moment before they get a non payment strike (I actually think it is sport for some of them).
Of course there will always be the minority that don’t pay. All you can do is write them up here or somewhere (as eBay don’t let you leave negative feedback for buyers — fair huh?). That way anyone who Googles their user name will find out they are a non-paying clown.
After you have gone through an unpaid item process, do not enter into any correspondence with the deadbeat. Just relist the item and be sure to add them to your blocked bidders list so they cant pull this gag on you again.