Ashton Service Centre DHL
If you have Googled “Ashton Service Centre” in relation to a hopeless, delayed or missing DHL delivery and landed here, you can be comforted that you are not alone.
I am a regular DHL user through the excellent services of parcel2go.com (through whom you can send parcels with DHL at a fraction of DHL “official” prices). However, this parcel was incoming to me, and not arranged by me. It was a parcel from a store in Aberdeen in Scotland to be delivered to Manchester.
DHL were allegedly two days late in collecting it from Aberdeen, but lets put that down to the bad snow up there and the Christmas rush, added to possibly inaccurate shipping information from the store. After collection, you can see below all goes pretty smoothly for a while in the national DHL system:
Shipment Data Received 21/12/2009 00:00:00 ABERDEEN SERVICE CENTRE
Parcel Picked Up 21/12/2009 09:36:00 ABERDEEN SERVICE CENTRE
Departed Depot 21/12/2009 13:51:00 ABERDEEN SERVICE CENTRE
Arrived At Depot 22/12/2009 01:03:00 MANCHESTER TERMINAL
Pretty cool up to now. Collected at 9-30am in Aberdeen and in the Manchester terminal by 1am the next day. Less than sixteen hours between collection and the Manchester DHL hub. The final hop of a few miles to the delivery address is the easy bit right? Route through a more local hub maybe, in a van and out for delivery. Not rocket science eh?
Not rocket science that is unless the DHL Ashton Service Centre get their hands on it.
Look what happens next:
Arrived At Depot 22/12/2009 05:04:00 ASHTON SERVICE CENTRE
Released to other delivery agent 22/12/2009 05:39:00 ASHTON SERVICE CENTRE
Say what? What “other delivery agent” might that be? I paid for DHL service, not some other unspecified local mouth breather to cruise around with my £350 item in the back of his clapped out old Transit. If I wanted that, I could have used HDNL or the hopeless always-on-strike Post Office.
But lets give “other delivery agent” a chance shall we?
Out for delivery 22/12/2009 08:56:00 ASHTON HOME DELIVERY
OK, before 9am its out on the road. Fair enough. We are only four miles from Ashton so it will be sure to arrive pretty quickly.
Received from other delivery agent 22/12/2009 17:10:00 ASHTON SERVICE CENTRE
“Other delivery agent” gave up did he? 5pm late enough to work? Is the Footie on maybe? What was the stated reason I wonder?
Undelivered – adverse weather 22/12/2009 19:29:02 NULL ASHTON HOME DELIVERY
Consignee Cannot Be Reached 22/12/2009 19:29:01 ASHTON HOME DELIVERY
Well, which is it? Cannot be reached or adverse weather? Perhaps I could not be reached because of adverse weather?
Let’s see: There was some snow, and we do live up an incline, but Ocado managed to deliver groceries, FEDEX managed to deliver a parcel as did the Post Office that day. So its not the snow then; rather laziness, lies and incompetence.
So, another day gone while my parcel languishes somewhere that may or may not be with DHL – the people who were paid to deliver it. Lets hope tomorrow looks up and remain optimistic.
The morning of the 23rd brings this nugget of information:
Released to other delivery agent 23/12/2009 02:34:00 ASHTON SERVICE CENTRE
Yippee! Given back to the mouth breather that couldn’t manage to bring it four miles yesterday? Hope once more shines on the endeavour however:
Out for delivery 23/12/2009 07:24:00 ASHTON HOME DELIVERY
Well, the weather today is the same as yesterday, so can we expect non-delivery again? Let’s not wait all day again to find out. Time to call DHL and find out what exactly the problem is.
That is a feat in itself. I hate “08” telephone numbers because I don’t see why I should pay to call a non geographic number when I can call a proper number for free. The superb saynoto0870.com gives me DHL’s real number: 01332 816960.
After ages on hold as one would expect, I get a load of waffle from someone who clearly has no clue what is going on. I ask for the direct number to the Ashton Service Centre (Google didn’t help me here – they keep it very secret) and I had to really argue to get it; but I got it: 0844 2480528 (Damn 08 numbers again!)
After an age on hold (whilst paying) I eventually got through. Guess what? It was not “out for delivery” at all, it was still there! The tracking screen by now said:
Out for delivery 23/12/2009 07:24:00 ASHTON HOME DELIVERY
It turns out that “out for delivery” must actually mean “sat in a pile we intend to send out when we get around to it” – not quite the same is it?
Could they guarantee it today? No. Its four miles away for gods sake! How many days should it take? I asked them to hold it and I would come over and get it. That worked.
The tracking screen then changed to:
Received from other delivery agent 23/12/2009 09:25:00 ASHTON SERVICE CENTRE
Held – To Be Called For 23/12/2009 09:25:00 ASHTON SERVICE CENTRE
Wow! They received it from “the other agent” in moments! Perhaps they are neighbours or in the same building? I was now going to drive to the “Ashton Service Centre” and/or “other delivery agent” in Ashton.
Except that “Ashton Service Centre” is not in Ashton, it is on Globe Lane Industrial Estate in neighbouring Dukinfield. They told me it is on Outram Road, except it isn’t. It is off Outram Road. When you have driven up and down Outram Road three times and ask directions to DHL, someone will point you down a side street and you will eventually find it.
Ye gods, should a parcel delivery be this labour intensive?
Finally, the matter is concluded:
Delivered 23/12/2009 11:56:01 ASHTON SERVICE CENTRE
Hey guys, slick! Pretend you actually delivered it rather than it had to be collected. That will look better for the stats for head office.
So what have we learned from this? DHL may or may not use outside contractors. I didn’t see any plain/other vans while I was there – only DHL vans. My parcel was actually sitting in a DHL warehouse whilst allegedly “out for delivery” with “other delivery agent” – so we can conclude that much of the online tracking system is designed to be misleading at best and complete fabrication at worst.
Returning to the previous days failed delivery. The entries on the system there were misleading at best and outright lies at worst. This is indicative of an operation at Ashton Service Centre that is somewhere between indifference and incompetence and outright dishonesty.
My advice to others: If you encounter anything you recognise here, or a whiff of unnecessary delay or something not normal with a DHL item that is routed through Ashton Service Centre, assume incompetence and call them immediately on 0844 2480528 and get them to hold it for collection. It may well save you two days waiting. Stories of the incompetence of DHL’s Ashton Service Centre are all over the internet, so this is not at all an isolated incident you have just read. Far from it.
You are welcome to add your experiences with Ashton Service Centre using the comments box below. If you make a complaint to DHL, link them to this article too.
BEST IDEA NOT TO USE DHL BEEN WAITING SINCE XMAS EVE 2009 FOR A PARCEL THEY HAVE ALREADY LOST ONE PARCEL HEWERT PACKARD SENT ITEM OUT FOR NEXT DAY DELIVERY 1600 NEW YEARS EVE STILL NO SIGN OF PARCEL GOING TO HAVE TO PICK IT UP
ordered of e-bay on the 23/12/09 and the seller uses 48 hour DHL delivery OK so I’m not going to get it Christmas day but still sat here waiting on 5/1/10 with a tracking number that means nothing to me and as i don’t drive and live ten mile from the depot i guess I’ll just have to wait and watch as times, dates, and my parcels location keep changing
I ordered a mobile phone to be delivered, which was supposed to be delivered the next day on the 4th of Jan, it’s the 6th today and it says they have tried to deliver it but couldn’t because of “adverse weather”. It’s not even bad here at the moment! It’s like they are not even trying! This is the third time in two days they couldn’t deliver due to “adverse weather”.
So, if the Ashton Service Centre is off Outram Road, what is the name of the road its on?
It seems they are actually on Newton Wood Road, which is off Outram Road.
Had very bad experiences with Ashton home delivery in October when I ordered a laptop from Pixmania ( http://www.complaintsboard.com/complaints/dhl-c97226/page/1.html#c473129 ).
Now I made the same mistake and ordered something else from Pixmania and am totally stuck with 3 times “Undelivered – adverse weather ” on January 5th, nothing on January 6th, “Received from other delivery agent” on 7th and “Consignee Cannot Be Reached” from today (Jan 8th). Last time I tried calling the 08 number no-one would answer (but I had to pay nevertheless for holding the line).
OMG, they actually delivered the parcel today (Mon 11.01.10), only a week late!
ordered mobile via dial a phone , meanjt to be here yesterday but did not even arrive at ashton depot til last night
rang this morning assured it would be out today , checked before says undelivered due to adverse weather
weather quite mild today am really not hapy
will dhl leave parcel with my neighbours if i stick a note on my door asking them to?
Ordered phone by Dial A phone delivery 11/1/2010, not arrived checked on the tracking on email from dial a phone it is coming from royal mail but the track number was incorrect called dial a phone yes you guest it it is coming by DHL so they hold me only note on system it was at manchester terminal Sunday 10/1/2010 pm..
Asked for tracking number off them for corect company etc just looked un able to deliver due to adverse weather!!!!!!
Actually when the weather was really bad they could not deliver and they have thousand and thousand of parcels from christmas so they are a priority and new parcels go to the back of the queue what a joke !!!!!!!!!!!!!
When will I get it who knows!!!!!!
My tracking status has been stuck on “Manchester Terminal” for 24 hours near enough. It doesn’t mean my parcel is lost does it?
Arrived At Depot 12/01/10 00:38 MANCHESTER TERMINAL
Departed Depot 11/01/10 18:00 GLASGOW SERVICE CENTRE
Parcel Picked Up 11/01/10 11:35 GLASGOW SERVICE CENTRE
Shipment Data Received 11/01/10 GLASGOW SERVICE CENTRE
It should have been routed to the ASHTON SERVICE CENTRE by now right?
I have the feeling of impending doom after reading other comments on this site………my 48hr delivery has been at Ashton for 96hrs and counting with no reply from customer services.
Arrived At Depot 09/01/10 06:46 ASHTON SERVICE CENTRE
Arrived At Depot 09/01/10 06:45 ASHTON SERVICE CENTRE
Undelivered – adverse weather 08/01/10 07:30 ASHTON SERVICE CENTRE
Poor service all round really…
Status Date Time Signatory Branch Comments
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
NO parcel yet , no new update from yesterday , rang that number given for ashton pressed option 2 for tracking , re routed to main dhl customer services not ashton centre
Does anyone know a non 08 number for ashton
Carl exactly same story , dialaphone said royal mail but used dhl , i even paid extra for monday pre 1pm delivery , what a joke
John it would seem the lazy asses have not bothered updating their tracking systems today
spoke to some idiot at ashton , said its in the branch and not out for delivery , said put request for tomorrow , if they can find it
what a joke
What I find a little strange is the fact they are somehow able to collect packages from companies problem free and on time but not deliver them
Just read all your troubled parcel delivery situations and they are a luxury my consignment has been stuck at ashton service centre since the 21st December and i cant via telephone get to speak with anybody, yesterday i was on hold for 45 minutes.
Similar story, ordered a new pc around christmas and everything was running smoothly till monday when ashton service centre got ahold of it. Interestingly according to the timestamps on the tracking site they were unable to deliver due to adverse weather at 7:30 AM on monday, before even recieving the package at 4:31Am (?!?! in the morning? god those Drop it, Hide it, Lose it trolls work late) the following day. status has been stuck at ‘in transit’ for 48 hours now, so presume this means its sat in a pile somewhere. Calls have gone unanswered, although thx for the direct number been looking for ages. Gonna call the company i ordered from and set them on DHL next see if that gets sanywhere.
absolute joke of a service – my parcel should have arrived yesterday due was delayed due to adverse weather well it wasnt snowing and i live on a main rd. The same again today – I cant get a straight answer from the dhl advisors.
aaaarrrrggggghhhhh !!
same here funny though they updarted there delivery info saying it could not be delivered yesterday morning to day sounds completly dodgy. Weather round Manchester is fine at the moment seeing as everyone else can happily do there jobs and get to work without a problem seems the idiots at DHL are messing things up for ppl again
no updates today since the 12th ,
spoke to someone at ashtone yesterday said it will be out today if tehy can find it
what the fuck!!! does this mean its lost
Same here tracking hasnt updated since monday, on the bright side though the company i ordered from seemed even angrier than i was, not the first time DHL have fumbled their deliveries. Hope they can get somewhere as they’re a major client which DHL wont want to lose.
i have now sent an email to watchdog about dhl ashton , i will await a response from them
evette – take comfort that your not alone in all this – still no change in my parcels status :
Arrived At Depot 09/01/10 06:46 ASHTON SERVICE CENTRE
Arrived At Depot 09/01/10 06:45 ASHTON SERVICE CENTRE
Undelivered – adverse weather 08/01/10 07:30 ASHTON SERVICE CENTRE
no replies from customer services either……..
Similar tale to those above, ordered a mobile phone 8 days ago from carphone warehouse for next day delivery.
The tracking status changed every day with different descriptions ranging from:
Undelivered – adverse weather
Arrived At Depot
Security check
Out for delivery
Undelivered – adverse weather
Returned To Base Undelivered
Awaiting further delivery instructs
Having now phoned them they confirm that the item is scanned daily but the item has not moved from their depot since it arrived there! (backlog was their excuse)
I am now going to collect it myself tonight, so much for their “Delivery service” !
01/12/2010 17:30 En Route ASHTON SERVICE CENTRE
01/12/2010 14:35 No One To Receive, Notification Left ASHTON SERVICE CENTRE
01/12/2010 08:33 Departed Terminal Location ASHTON SERVICE CENTRE
01/12/2010 00:00 Attempted Delivery ASHTON SERVICE CENTRE
01/11/2010 21:27 Arrived at Terminal Location ASHTON SERVICE CENTRE
01/11/2010 21:26 Arrived at Terminal Location ASHTON SERVICE CENTRE
how did they attempt delivery at midnight?
and no notification left either.
near impossible to contact anybody spent over half an hour on hold
absolute jokers
its updated to say
Status Date Time Signatory Branch Comments
Undelivered – adverse weather 14/01/10 12:08 ASHTON SERVICE CENTRE
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
ADVERSE WEATHER MY FOOKING ASS
CANT BE BOTHERED MORE LIKE
i cant believe this. absolutely appalling service. mine says ‘arrived at depot’….i expected it today. i dont think they have attempted delivery and by the sounds of it, they wont be for a long time!
i was wondering whether this particular depot is open on a saturday? if so, what times? im thinking of going tomorrow. can i still collect the parcel even though they may not have delivered it according to their system?
Well, kjones, I guess I will be in the queue with you. My parcel has been stuck there for 2 days and I cant get any reply on the phone.
It spent a few days stuck in Hatfield first so at least it moved a little bit closer!
Manchester is almost totally clear of snow even most side roads are clear, what are they doing????
The Post Office is not much better at the moment. My recent tale about Hyde Sorting Office describes similar inefficiencies.
It really shouldn’t be this hard to get a few parcels.
Mine has updated to ‘in transit’ from the ashton service centre. this is all for the stats at head office! i have never seen such awful service! has anybody actually got any of there parcels delivered? im guessing if i wait a few more days then surely it will get delivered?
Were they open or closed on Saturday KJones, did you find out?
today it reads
Security check 16/01/10 ASHTON SERVICE CENTRE
Undelivered – adverse weather 15/01/10 11:57 ASHTON SERVICE CENTRE
Undelivered – adverse weather 14/01/10 12:08 ASHTON SERVICE CENTRE
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
——————————————————————————–
(1) Parcel number or “JD” reference number
anyone know what security checked means? could this possibly mean my parcel will be out on monday?
yes they are open on a saturday and sunday!!
it said ‘out-for-delivery this morning at 9am but of course with all the stories i wasn’t believing a word of it. at 12.45pm i heard a van outside, i looked outside and saw a bright yellow van. i really couldnt believe my eyes! parcel delivered!
i asked the delivery man why deliver on a sunday? he replied that they’re trying to get rid of the backlog! did anybody else get any deliveries today?
dhl. [expletives edited],waited three weeks for my parcel,never again,tossers
How about this one. Ordered a telephone for my parents … It has been in a black hole for 7 days. I can’t exactly go and collect it for them as I live over 200 miles away. Apprently the roads were not that bad, so the ‘adverse weather’ excuse is a joke. It is now 18th Jan and still no sign of this being delivered. Express service my a***!!!
Status Date Time Signatory Branch Comments
Undelivered – adverse weather 11/01/10 19:31 NULL ASHTON SERVICE CENTRE
Released From Storage 11/01/10 19:31 ASHTON SERVICE CENTRE
Out for delivery 11/01/10 10:33 ASHTON SERVICE CENTRE
Released From Storage 08/01/10 18:54 ASHTON SERVICE CENTRE
Undelivered – adverse weather 08/01/10 17:54 ASHTON SERVICE CENTRE
Out for delivery 08/01/10 09:25 ASHTON SERVICE CENTRE
Arrived At Depot 06/01/10 20:39 ASHTON SERVICE CENTRE
Arrived At Depot 06/01/10 20:38 ASHTON SERVICE CENTRE
Undelivered – adverse weather 06/01/10 07:30 ASHTON SERVICE CENTRE
Undelivered – adverse weather 05/01/10 07:30 ASHTON SERVICE CENTRE
In Transit 04/01/10 23:10 HATFIELD TERMINAL
Departed Depot 04/01/10 23:08 HATFIELD TERMINAL
Arrived At Depot 04/01/10 23:05 HATFIELD TERMINAL
Departed Depot 04/01/10 17:19 HAYES SERVICE CENTRE
Pick Up Manifest Scan 04/01/10 15:58 HAYES SERVICE CENTRE
Shipment Data Received 04/01/10 HAYES SERVICE CENTRE
might be in luck , it says out for delivery so ill update if and when i get it
absolute crap service god knows how they keep in business and no wonder they dont leave a contact number. still waiting for my parcel after 2 weeks, checked my tracking online they just write want they want! never again!
WHAT TIME DO THESE IDIOTS DELIVER UP UNTIL?
It said it was out for delivery but this bunch of inepts claimed no one was in and left a card – blantant lies. My mum is not well and does not go out!! I phoned her and no delivery was attempted.
No One To Receive Card Left 18/01/10 19:08 ASHTON SERVICE CENTRE
Out for delivery 18/01/10 10:39 ASHTON SERVICE CENTRE
Paul p , got exactly the same bunch of bull shit today , said leftcard at 5.10 pm , must be an invisible card
not happy
anyone know the 4 digit service ctr code for ashton
Check this one out that I just got from their tracking site:
No One To Receive Card Left 18/01/10 20:05 ASHTON SERVICE CENTR
I notice two things wrong with this. Firstly, what is wrong with using that letter box I have on my door. Second, if someone was in to recieve the card, would’nt they have kindly signed for my parcel also??? I am very confused by all of this. My parcel was shipped on the 11th Jan from France. It has been stuck in Ashton since the 13th…
I now notice that ‘No One To Receive Card Left’ should be split up into two parts there. My bad. Regardless, looks like I may be in for a long wait yet.
ok now im confused , very confused
Released From Storage 18/01/10 20:21 ASHTON SERVICE CENTRE
No One To Receive Card Left 18/01/10 17:10 NULL ASHTON SERVICE CENTRE
Out for delivery 18/01/10 11:41 ASHTON SERVICE CENTRE
Security check 16/01/10 ASHTON SERVICE CENTRE
Undelivered – adverse weather 15/01/10 11:57 ASHTON SERVICE CENTRE
Undelivered – adverse weather 14/01/10 12:08 ASHTON SERVICE CENTRE
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
so how can they apparently attempt delivery at 17.10 , even tho iv been home all day but only release my parcel from storage at 8.21 pm ,
can someone translate this load of garbage , im seriously pissed off now , if i see a dhl van in my area tomorrow i will be tempted to launch something at it
arrived , only 9 days late lol
I sold something on ebay and used dhl rather than chance royal mail, now I’m starting to think that it wasn’t the better choice!!
No One To Receive Card Left 25/01/10 18:36 ASHTON HOME DELIVERY
No One To Receive Card Left 22/01/10 22:46 ASHTON HOME DELIVERY
HSD Out for Delivery awaiting IOD 22/01/10 ASHTON HOME DELIVERY
Out for delivery 22/01/10 07:47 ASHTON HOME DELIVERY
Released to other delivery agent 22/01/10 06:08 ASHTON SERVICE CENTRE
Arrived At Depot 22/01/10 06:07 ASHTON SERVICE CENTRE
Arrived At Depot 22/01/10 04:34 MANCHESTER TERMINAL
Departed Depot 21/01/10 21:32 HATFIELD TERMINAL
Arrived At Depot 21/01/10 21:30 HATFIELD TERMINAL
Departed Depot 21/01/10 16:35 BRENTWOOD SERVICE CENTRE
Pick Up Manifest Scan 21/01/10 10:06 BRENTWOOD SERVICE CENTRE
Shipment Data Received 21/01/10 BRENTWOOD SERVICE CENTRE
The first time that ‘say’ they tried to deliver was at 10.46 at night??? I don’t think so!!!
And they say they tried again today. Neither time have they tried to deliver, or left a card!!
The person who this item is being sent to is disabled and always at home.
I shall be making phone calls tomorrow and banging some heads together.
Ashton code is 7614….Anyway DHL have three sets of delivery agents. They have their own employed drivers who drive the yellow vans. Then they have self employed drivers in white vans who have all insurance’s etc and are better then employed staff and then they have DHL@HOME couriers. These people use their own cars without any goods in transit insurance. They do not get your parcel until between 9am and 12noon at their house (DHL drivers drop off between 25-50 parcels at their house in sealed green bags). Then they have until 9pm to deliver to you. If your not in they take the parcel back to their house (Again not insured). This is called delivering on the cheap. It is so cheap that DHL UK lost 108 million last year and has now given the company away to HDNL and gave them £200 million on top. By the way the depot was shut for 2 days during the snow and had a 20,000 parcel backlog.
found this after googling having failed to persuade DHL call centre to give me Ashton’s number.
waited in all day and was within 30ft of front door from 6.45am to 11pm – no parcel. i have 5 dogs and a heap of chickens – every single one of which gets rather loud if anyone comes through the front gate.
checked the tracking link again – was showing ‘out for delivery’ all day yesterday to c.10pm, but this morning had changed to say it was signed for at 6pm last night…. not here it wasn’t! god only knows where it is!
Hello i’m not going mad , have had 2 not at home card notices on tracking not bad seeing as how i have been on holiday and decorating my house all week. fed up waiting phoned dhl and nice lady gave me the ashton service centre number, not sure she was supposed to. Now having to travel 30+ miles to dukinfield to collect my item. Nice sevice though, i could have walked and picked up the damm thing quicker. Anyway does anyone want the number for dhl ashton service centre, here we go 0844 2480528 when asked press option 4 hey presto enjoy your collected items.
I am having the same problem dhl are terrible. Booked 2 days off work and nothing yet says will come today between 9am and 9pm
i used to work as a dhl@home courier at the ashton depot.i must admit the way it is run is a bit of a shambles.you pick up your parcels from the depot anytime up until 12 pm or they can be delivered to your home in green sacks.you then have to log all your parcels and validate the paperwork then load your vehihcle up before going off on your travels to deliver them.now if dhl dont deliver them to your house until 11-12 pm,then you have to log them all and load up your vehihcle it could be 1.30pm before you even start delivering.on top of that the driver gets 50-60p a parcel for delivery so you have to wonder why the drivers diont care about the deliveries.surely this is good if it saving money but the only people saving money is dhl not the customer and the customers are getting a bad delivery service.
DHL Ashton
Globe Lane Ind. Estate
Newton Wood Road
Dukinfield
SK16 4XE
Tel: 0870 4444 801
Fax: 0161 343 2147
Email: ashton.nextday@dhl.com
Hours: 08:00 – 18:00
So where is this “Ashton Service Centre”?
My parcel was “delivered” there on 18th June and the sender advised me to go there as he is under the impression that this place (wherever it is) is my delivery address!
Is it in Ashton-under-lyne?
Ashton in Makerfield?
Ashton, South Australia
or even Ashton, Ontario Canada?
all these comments are making me worried im waiting for my son’s 1st birthday presents i really hope they arrive
After three fake attempts at delivery I got told they refused to deliver my parcel. So I am off to pick it up myself. Fantastic. I wish they would have told me a week ago I would have just done it myself.
After ringing them and telling them to hold my parcel, it took them FOUR days and four failed deliveries before they managed to hold my parcel.
Kn*bs
paid for saturday delivery from getthelabel.com
Out for delivery 09/08/10 08:35 ASHTON SERVICE CENTRE
Arrived At Depot 09/08/10 04:53 ASHTON SERVICE CENTRE
Parcel returned to delivery depot 07/08/10 ASHTON SERVICE CENTRE
No One To Receive Card Left 07/08/10 11:58 ASHTON SERVICE CENTRE
Out for delivery 07/08/10 07:11 ASHTON SERVICE CENTRE
Scanned as part of secure process 07/08/10 ASHTON SERVICE CENTRE
Arrived At Depot 07/08/10 01:07 ASHTON SERVICE CENTRE
Arrived At Depot 07/08/10 01:03 ASHTON SERVICE CENTRE
Arrived At Depot 06/08/10 17:42 MANCHESTER TERMINAL
Parcel data received awaiting coll. 06/08/10 MANCHESTER SERVICE CENTRE
oh saturday noone in card left i was in no card left no parcel turned up now out for delivery again fingers crossed weres ashton service centre cos i’m in bolton only 14 miles from the manchester terminal pfffftt
just found this website from google
my god what bastards, bought a phone with guaranteed delivery today
had this
Out for delivery 17/11/10 08:53 ASHTON HOME DELIVERY
then about 3pm it changed to
Parcel with courier for delivery 17/11/10 ASHTON HOME DELIVERY
so thought oo good hes on way..its now 7pm decided to try phone up and its flippin closed
i bet they changed the status so it didn’t look like its been sat somewhere all day
Oh dear!
Guaranteed next day delivery did not look like arriving so used DHL’s tracking to find that it was apparently at Ashton Centre; so googled Ashton Centre to find where it was and came across this thread!
More oh dear! no delivery attempted at all (all day) and we have had a beautiful sunny day – so no adverse weather!
I’m going to claim refund of premium postage from shipper (DABs.COM).
HDNL were much better!
Good on DABS.com. A very helpful, courteous and polite Alex (female) in their customer service department not only refunded me by premium postage, gave me a small amount of good will money but also re-raised my order fro delivery today (hopefully).
Meanwhile, the original order continues to say “Parcel Data received, awaiting collection” on DHL tracking.
Their customer services (average response time over 2 emails being 3 days each) simply state : [literal quote]
“Thank you for your email.
I must reiterate that we do not have any tracking history against your parcel number other than that a label has been printed.
If you suppliers are insisting that this has been collected then they will need to investigate this with us. It is entirely possible that the parcel has been sent on a different parcel number.
Thank you for contacting DHL and assuring you of our close co-operation at all times.”
I know who I’d place my repeated business with (been “with” Dabs.com for over 10 years as they are always helpful).
Oh dear!
Second attempt by Dabs.com to supply the parcel has resulted in
Unable to gain timely access 30/11/10 16:32 COVENTRY SERVICE CENTRE
That’s after I was in ALL day and, due to snow, was able to confirm that NO footprints to the house.
“Unable to gain timely access” – what sort of lame ‘excuse’ is that other than they, once again, provide an unbelievably poor service.
Exactly 1 week after approx £330 of compyter gear was ordered for overnight delivery, I still do not have any goods and DHL have both parcels!
So not use DHL!
dhl is a great company i work for them.i deliver up to 125 parcels a day in all weathers.people think its easy.u order stuff and are out when we deliver then have a cheek to slag us off.get a life all of you
Just thought I’d say that I think they’re a joke.
I phoned to ask if I could collect and the guy who answered took my parcel number, then checked my details – I thought I was getting somewhere – then went off to find the parcel!!!!!
He just put the phone down – on his desk!!
I could hear others obvioulsy on the phone with all sorts of lines “it’s the weather…”, “… we tried to deliver but…..”
This is absolutely pathetic.
Then when someone picked his phone up I was told he shouldn’t have done that and he was only a temp – I’m still waiting for a call back on the location of my parcel (I’m not holding my breath!) and since the call my parcel has gone “out for delivery” – 20 minutes BEFORE I called them to enquire!!
HOW CAN THIS BE!!!!!!
They’re not delivering on time they’re delivering BEFORE time – they must have a Tardis or something!!!!!!!
Great are they?
Ashton Service Centre haven’t even bothered collecting at all yesterday and today. See the article here: DHL Collection Problems Manchester December 6th and 7th.
They are not even sure when they will resume!
An update on my lovely experience with this appalling centre…
I called the centre last night to find out whats happening and was told by one person that it was scheduled for delivery today (8th).
AFter I expained that it was supposed to be being delivered on the 7th to which I was told to “hang on”… Then was told it IS out for delivery and that it should be there.
They told me they’d try to contact the driver to establish a delivery time and was told I’d get a call back.
The call back did come however they couldn’t speak to the driver (voicemail all the time).
So I said I’d come and collect it today and when I’ve checked on the system it’s out for delivery AGAIN!!!!!!!!!
No one answering the phone!!!
Do I go to collect or not?
It’s an appalling cnetre and I WILL be complaining to the head office about this as I want compensation for this outrage!!
OMG reading this made me sick.
I am waiting for my new TV set being shipped in two deliveries (TV and spares).
I did not go to work because it should arrive today…
Parcel 1 is ready to be delivered today and left the local hub here in the south after passing Ashton yesterday (so they could pick up yesterday 7th!).
Parcel 2 says:
Departed Depot 07/12/10 17:02 ASHTON SERVICE CENTRE
Parcel Picked Up 07/12/10 15:53 ASHTON SERVICE CENTRE
Hope never dies, please wish me luck……
Thanks for this, I had absolutely no trouble with DHL after they left my parcel at ashton service centre but that I am sure is all down to this post. thank you again!
Because DHL have suspended all collections until next week, we decided to take our parcels to Ashton Service Centre ourselves today to get them on the system and stop our eBayers howling that we hadn’t sent them.
Other people has had the same idea and there were a few people there trying to get parcels booked in. The staff were quite friendly, but the manager, instead of walking around grinning, should have been answering some of the wailing phones! The two girls in the front office were clearly too busy to answer the half dozen phones that were ringing (They were working their arses off actually). His time would have been better spent doing that rather than waxing lyrical about delays in Scotland. The bloke needs to get some sense of urgency and pull his bloody finger out.
Anyone linked them to this topic?
My goods were dispatched on 12th Dec and I was waiting next day for the goods to be delivered. When I tracked on 13th I found my goods are returned to sender at 10 am…i was shocked..i emailed and called them but didnt get response.
Thanks for this comfort, at least I now know where Ashton service centre is. A parcel I ordered from DABS was delivered to them on 9th December and 6 days later it is still:”Parcel data received awaiting coll. 09/12/10 ASHTON SERVICE CENTRE”. I hope they are not ‘awaiting coll’ from me, as I’m in Southeast London, and I’d rather assumed that DHL would do the driving. DABS are fine, but this is farcical from DHL.
I’m in the same state as David above. I ordered a parcel from Dabs, DHL got it on the 9th and it hasn’t moved since then. I’m in Lincoln so hardly want to drive over there to pick it up!
Ditto David’s situation.
Here’s the sequence of events for an Xmas present for my wife I ordered on-line:
16-dec-2010 10:04:01 ZN DELIVERED – Left with neighbour ASHTON HOME DELIVERY BATES
16-dec-2010 09:05:00 HO Parcel with courier for delivery ASHTON HOME DELIVERY
16-dec-2010 08:47:00 A Out for delivery ASHTON HOME DELIVERY
16-dec-2010 03:42:00 AM Passed to delivery courier ASHTON SERVICE CENTRE
16-dec-2010 03:35:00 BH Arrived At Depot ASHTON SERVICE CENTRE
15-dec-2010 19:31:45 BJ Departed Depot HAMS HALL
15-dec-2010 19:29:04 BH Arrived At Depot HAMS HALL
09-dec-2010 07:30:00 Y Delayed due to adverse weather ASHTON SERVICE CENTRE
08-dec-2010 07:30:00 Y Delayed due to adverse weather ASHTON SERVICE CENTRE
08-dec-2010 00:00:00 1 Parcel data received awaiting coll. LICHFIELD SERVICE CENTRE
Seems pretty straightforward doesn’t it and I should now have this in my possession – well guess again.
I was working from home all day, so was actually in, there was no notification left that it was with a neighbour and I don’t have a neighbour named Bates.
So god knows where they’ve delivered it to, but it definetly wasn’t my address.
Hi guys. I’ve got the same experience as you all and guess what? I finally got my parcel. What I did was I call this number (thanks to the owner of the website who help us all): 0844 2480528 and then it is Ashton Centre. A lady picked up my call and told that my parcel has been delivered which in truth not! I told them I work at home so there is no way it has been delivered and I want some proof. She then gave me a DHL driver phone number and I called him. As expected, he definitely did not pick up the phone and I left a message and told the driver that DHL gave me his phone and I really want my parcel for Xmas and please get back to me.
10 minutes later he returned the call and said, yeah..he has delivered it. And I refuse to believe and ask him to whom that he deliver it because I’m at home all day as I’m not working. He said to a name xyz which obviously does not exist. But I told him (with a very nice voice because I know he still has the parcel) perhaps it is still in the depot and if he can just check. Then he said ok. 5 minutes after that, I called him again and told him there is nobody name like he described as I’ve knock everybody in the building. And I lied and told him that the CCTV recorded in my building did not show any delivery as he described on the time and date. So I asked him to describe the person who he hands in the parcel. So guess what he said?
Oh yeah, your parcel is still with me and there has been some mistakes! Can you believe that?!! Total lies! and I keep on calling him to check whether he can find my house and tara..finally he arrives!!!!
So people, don’t give! Keep on chasing them as they are a total liar, so tell them a lie too like what I just did..perhaps it will work!
oh yes..when he arrives, he said he could not find my house before!! another lie! he claimed he has delivered it a week ago..recorded in the DHL website as ‘Delivered’ and the truth is, the parcel is still with him! If I have not think like a liar, then I would never get my parcel back! They are so hopeless..So people, just lie or do what ever you have to as long as they deliver your parcel as they absolutely lie to you when they said they have delivered it!
Bolton lance
Waited in all day no delivery on tracking my parcel the driver could not find my address I bet he put my post code in his sat nav and got no data why ? Because the apartments have only been up 2 years so no my post code will not be in unless you update it .
What did you do before sat NAVS were invented? Ask someone thats what I do.
I hate DHL with a passion. They are nothing but a group of liars. Aaaahhh. I have now been waiting a week for my mobile phone (iphone) which apparently they couldn’t find my address, and I am sick and tired of ringing them and getting no help of any sort just been feeding me lies and more lies. And different numbers to ring. Don’t ever use this service or any other service that uses DHL. Bunch of losers.
[Admin Edit: Pre-School grammar run through: http://www.livephysics.com/ptools/convert-case.php to remove all block capitals and convert to sentence case]
Great, just ordered a new graphics card. I was quite surprised that it got despatched so quickly but the only entry on the DHL tracker says it’s sitting in Ashton. I did a quick search and this post was the first result. Guess I’ll be waiting a while then, DHL were supposed to deliver me a router on Dec 26, didn’t get it until Jan 10.
Yet another driver who cannot find an address waited all day goods out for delivery 8am returned unable to locate address May be the fact that my house as only been here for the last 120 yrs made it difficuklt to find
Update on my earlier Email the traker now says Card left 15.40 no one to recieve funny because I have been in my front garden all afternoon front door open 2 cars on the drive no card left no drivers seen. Whos kidding who what a shambles
I’m still waiting, here’s the bullsh1t tracking from DHL. Bristol are just as crap as Ashfield:
Out for delivery 14/04/11 10:11 BRISTOL SERVICE CENTRE
In transit but possible delay 12/04/11 13:00 BRISTOL SERVICE CENTRE
Unable to gain timely access 12/04/11 11:59 NULL BRISTOL SERVICE CENTRE
Unable to gain timely access 12/04/11 09:30 NULL BRISTOL SERVICE CENTRE
Out for delivery 12/04/11 05:00 BRISTOL SERVICE CENTRE
Arrived At Depot 11/04/11 18:41 BRISTOL SERVICE CENTRE
Arrived At Depot 11/04/11 18:36 BRISTOL TERMINAL
Unable to locate 11/04/11 BRISTOL SERVICE CENTRE
Out for delivery 11/04/11 08:47 BRISTOL SERVICE CENTRE
Parcel returned to delivery depot 08/04/11 BRISTOL SERVICE CENTRE
Unable to locate 08/04/11 BRISTOL SERVICE CENTRE
Out for delivery 08/04/11 08:32 BRISTOL SERVICE CENTRE
Arrived At Depot 07/04/11 17:26 BRISTOL SERVICE CENTRE
Arrived At Depot 07/04/11 17:19 BRISTOL TERMINAL
Unable to gain timely access 07/04/11 14:49 BRISTOL SERVICE CENTRE
Out for delivery 07/04/11 09:49 BRISTOL SERVICE CENTRE
In transit but possible delay 06/04/11 12:36 BRISTOL SERVICE CENTRE
Unable to gain timely access 06/04/11 10:36 NULL BRISTOL SERVICE CENTRE
Out for delivery 06/04/11 05:00 BRISTOL SERVICE CENTRE
Re-routed to another courier 06/04/11 BRISTOL SERVICE CENTRE
Arrived At Depot 06/04/11 04:37 BRISTOL SERVICE CENTRE
Arrived At Depot 06/04/11 04:30 BRISTOL TERMINAL
In transit to delivery depot 05/04/11 23:59 HATFIELD TERMINAL
Parcel Picked Up 05/04/11 11:35 DSG CUSTOMER LOCATION
Parcel data received awaiting coll. 05/04/11 LINCOLN SERVICE CENTRE
Found this on another forum:
“unsung whistle-blower March 17, 2011 at 4:54 pm
as a current employee of (dhl domestic) now yodel, i can happily confirm that data entry staff are bullied & thier jobs threatened if they do not alter P.O.D.`s on the system to improve the managers scorecards. this means that it is always the customers fault, that clock-stoppers are put on pre10/ pre12 parcels that won`t get delivered on time & parcels are even put through the system as `delivered` ; when they have not been and there is no proof that they could have been.
parcels are scanned as `on vehicle or delivery attenpted` when they never left the depot & they driver has no intention of delivering them.
basically the staff are forced to commit fraud or face disciplinerary procedures merely to keep bullying (and sometimes abusive) managers in jobs.”
The last thing I found in the tracking website is this:
No One To Receive Card Left 06/05/11 20:04 ASHTON SERVICE CENTRE
RE
I dono if I should go and receive the parcel myself or they will send it again?!
After basically deceiving me now over the phone and via email I’m so angry it’s just another perfectly reasonable thing gone wrong and I’m sick of it. The automated music sounds like the opening gambit of a porn video and my parcel is now lost to the void. Don’t worry DHL it’s not like it’s important not life threatening oh and not technically mail fraud as you can’t be prosecuted by that law can you DHL or should I say Yodel.
Yodel because you’ll want to shout after dealing with us!
I have just looked at my tracking information from dhl ashton depot, they attempted to deliver my parcel yesterday 8th June at 12.07 but no one was in so they left a card. The parcel was being delivered to my place of work and not only was I there but so was the entire workforce. They did not leave a card, so when I rang to re-arrange delivery, I couldn’t because I do not have the number on the card that they need to re-arrange. Have e-mailed two different customer care addresses for dhl, no reply to either. The customer care is an automated number which I have tried but as previous, can’t re-arrange because I do not have the card. I have contacted the sender to see if they can apply pressure. After reading earlier comments I am going to try the two telephone numbers given and see if I can make any sense out of the system. However, having read all the comments on this site, I do not have a great deal of hope. If dhl are so bad, why do businesses continue to use their services, it’s us poor recipients or not as the case may be who suffer, oh and yes I was charged a delivery charge when I ordered my goods that dhl attempted to deliver to a factory and office with no one in attendance.
Up-date. Rang the number for dhl ashton, spoke to a real person who said my parcel was with an outside courier they use who was good and the tracking info was he had tried to deliver. Gave me his mobile and the office numbers. Rang both numbers, both straight to voice mail. Left messages on both. Will keep you up-dated.
AlTracking website says they attempted delivery at 10 and left a card. However there is no card and I have 3 people in the front living room staring out of the window waiting for that delivery
Tracking website says been at Ashton since early morning.
When i phoned my supplier to assure me it would be here in Newcastle today (as was guaranteed next day delivery), was told they didn`t know what happened but i will not get it till tomorrow.
Compensated me the £8 and told me tomorrow definately.It`s 9.30pm now and still at Ashton.
If it doesn`t arrive tomorrow then my supplier will be £85 down on this transaction as supplier has a cancel on receiving policy.
I advise other people to do the same if possible then maybe something will be done in the long run.
Next day does not mean 2-3 days later or even longer in my books.
Just to add to the myriad of other complaints that have gone before ordered a phone via BT shop 23/06/2011 confirmation e-mail on the 24/06/2011 to confirm despatch also one to mobile phone saying that delivery would take 1-3 days should have arrived the 28/06/2011 I tried to trace through their super duper new tracing system Yodel I would be better off with Slim Whitman anyhow I arrived at this magic place called Ashton Service Centre where the message read “Parcel Data Received Awaiting Collection (whatever that means) anyhow after the usual trying to contact them by e-mail phone etc. failed tried going via BT to get some joy I was informed that a person called Heidi ( I have absolutely no idea who this person is) she was acording to the guy at the BT SHOP supposed to have spoken to me and that the item(phone ) was going back to the depot (wherever that is?) and was to be re-delivered ASAP how all this could happen when it has never been delivered in the first place I am at a loss but I have come to the conclusion that there are Lies- Damned Lies-and DHL Lies
Whilst I’m not a fan of DHL, Im don’t think your delivery was really a bad experience. Don’t forget they have lots of parcels to deliver, not just yours (especially at Christmas), the adverse weather (snow) probably prevented them from completing the round.
However I’ve equally had poor service from DHL. I ordered a mobile phone that was delivered using DHL, I came home to find a card saying they had attempted to deliver and the item was available for collection the following day. I left my house 1 hr earlier to drive to the delivery office before work (which is a convenient 20 miles away), only to be told the wrong card had been pushed through, and another attempt would be made today between 9am annd 5pm. At which I pointed out that most people are at work during those hours including me and that no-one would be in. I was told to wait until 3 non deliveries had taken place before the package would be returned for collection (ie 3 days). I then rang up the retailer and cancelled the order and ordered through a company that used Royal Mail. At least when your not in, it goes to local post office.
I’ve since found out that DHL use self employed people who are given about about 60 packages to deliver and have to deliver them over 3 days. They get paid x amount a parcel so get annoyed when people aren’t in because it costs them to come back again. That would explain the ‘other delivery agent’ Just search on google for the complaints about dhl delivery job. Gives you an idea then why DHL goes so wrong….
I should also point out, complaining to DHL does nothing, complain to the company that uses them. Your technically not a customer of DHL’s, but they are a customer of who you bought of. My mobile was ordered from Carphone Warehouse and I politely told them I wouldn’t use them again whislt they continued to use DHL. I bought of vodafone in the end.
There are plenty of other couriers out there that can be used if you’re not happy with the service you are getting from one.
Same experience here with ashton. Out for delivery, then retruned as no one in and card left then back with another courier(wtf). But there WAS someone in and the no card was left. Phoned Dixons to chase up and they said that actually the parcel hadn’t left the warehouse as it had only just been received at the Ashton depot!
So it was never out for delivery, obviosuly no card left and hadn’t been recived from courier back at the depot. Isn’t this actually fraud?
I think their tracking website is actually a wishlist of what, in their best dreams, would happen to your parcel.
Oh no! I’ve ordered a shirt from America as a birthday present for my mate. He lives in Scotland and I’m going up there on Thursday. It’s been quite a fast process up to yet. It’s only been five days and it’s travelled from New Jersey to London and London to…….Ashton Service Centre. Now despite the fact I’m only 3 miles away, hearing some of the stories on here, this is when I start to worry. Should I just go and pick it up just to be on the safe side?
On 13th October ‘Kitchens Now’ in Manchester(?) sent me five drawer handles, they were passed to Yodel (they bought out the domestic side of DHL) and headed for the midlands.
Since then the package has bounced from Sandwell to Litchfield then Wednesbury and back to Litchfield and is now at the Ashton Service Centre wherever that is, it is now 3rd November AND I STILL DONT HAVE MY BLOODY HANDLES!!.
What kind of a cowboy outfit is this? how come they are still in business? if Yodel was a horse someone would have shot the damned thing and put it out of its misery by now.
In approximately one hour I am phoning Trading Standards and suggest everyone else who has problems with this two-bit company do the same, they just should not be allowed to carry on trading with a performance like theirs.
After having problems finding the depot last night, I thought I’d share with you the exact location, if you use a sat nav:-
in decimal degrees
N 53.46685°
W 2.09177°
or in degrees, minutes and seconds
N 53° 28′ 00″
W 2° 05′ 30″
Picked up my parcel this morning.
Parcel with courier for delivery (OXFORD HOME DELIVERY)
14th Nov 2011
14:48
Out for delivery (OXFORD HOME DELIVERY)
14th Nov 2011
14:48
In Transit (OXFORD HOME DELIVERY)
14th Nov 2011
14:48
Passed to delivery courier (OXFORD HOME DELIVERY)
14th Nov 2011
14:48
Out for delivery (OXFORD HOME DELIVERY)
14th Nov 2011
07:34
Passed to delivery courier (OXFORD SERVICE CENTRE)
12th Nov 2011
04:33
Arrived At Depot (OXFORD SERVICE CENTRE)
12th Nov 2011
04:05
Departed Depot (HATFIELD TERMINAL)
11th Nov 2011
16:48
Arrived At Depot (HATFIELD TERMINAL)
11th Nov 2011
16:45
Parcel Picked Up (MILTON KEYNES SERVICE CENTRE)
11th Nov 2011
00:01
Parcel data received awaiting coll. (MILTON KEYNES SERVICE CENTRE)
11th Nov 2011
00:00
what a shit service
It turns out that I live EXACTLY 1 mile from “Ashton Service Centre” (which is actually in Dukinfield), and I have been waiting all day for Jessop’s next day delivery to be honored, a day late. They have just under 2 hours to fulfill this and I don’t have much hope. What’s the hold up?
Missed the initial delivery two days ago, can’t get through to customer services or the depot direclty. I’ve been ringing practically every ten minutes since the slip came through the door.
Since then they claim to have attempted to deliver my package six times to no avail, yet at all six times listed on the tracker I’ve at been home.
Description Date Time
Delivered (ASHTON HOME DELIVERY) 15th Dec 2011 16:02
Parcel with courier for delivery (ASHTON HOME DELIVERY) 15th Dec 2011 16:00
Delay on courier route. (ASHTON HOME DELIVERY) 14th Dec 2011 20:06
Delay on courier route. (ASHTON HOME DELIVERY) 14th Dec 2011 00:24
Delay on courier route. (ASHTON HOME DELIVERY) 12th Dec 2011 22:41
Delay on courier route. (ASHTON HOME DELIVERY) 11th Dec 2011 21:30
Delay on courier route. (ASHTON HOME DELIVERY) 10th Dec 2011 19:19
Delay on courier route. (ASHTON HOME DELIVERY) 9th Dec 2011 21:16
Delay on courier route. (ASHTON HOME DELIVERY) 7th Dec 2011 17:27
Delay on courier route. (ASHTON HOME DELIVERY) 6th Dec 2011 22:12
Delay on courier route. (ASHTON HOME DELIVERY) 4th Dec 2011 18:35
Delay on courier route. (ASHTON HOME DELIVERY) 4th Dec 2011 16:13
Delay on courier route. (ASHTON HOME DELIVERY) 1st Dec 2011 21:25
Out for delivery (ASHTON HOME DELIVERY) 30th Nov 2011 09:05
Passed to delivery courier (ASHTON SERVICE CENTRE) 30th Nov 2011 05:16
Arrived At Depot (ASHTON SERVICE CENTRE) 30th Nov 2011 04:28
Departed Depot (WEDNESBURY HUB) 29th Nov 2011 22:03
Arrived At Depot (WEDNESBURY HUB) 29th Nov 2011 22:03
Parcel data received awaiting coll. (MANCHESTER SERVICE CENTRE) 29th Nov 2011 00:00
States its FINALLY been delivered when it hasn’t, noone answer the phone absolute joke of a company. Was suppposedly on the back of a van four miles away over two weeks ago
just to redress balance….ordered some diy gear from toolstation late wednesday night, sorted and delivered to ashton service centre thursday, got phonecall friday to say cannot make delivery because of backlog. I phoned and requested/pleaded for friday delivery to enable diy to be done over weekend and toolstation said would email request. I found this website and got phone number for ashton, they did a quick search and said couldn’t find package would ring back in five mins.. they did ring back and said package not been checked out but is not in the centre so may be in back of van ready for delivery? I thought was being fobbed off, but no at 6-20pm knock on door man with package, he’d been delivering all over, couldn’t find our address on sat nav (it’s new build) checked with office to get further details. I thanked him for his dedication and going the extra mile to get job done. It’s only fair to add positive comments when you recieve an excellent service, as we are quick to complain when we don’t. Well done ashton service centre!!
I feel sorry for all those people who have had a bad experience with the Ashton Service Centre but mine was nothing but positive. Ordered from Debenhams on-line on Tuesday 20th December at 9.00 am and parcel delivered next day (10.30am) as promised. Happy bunny, especially as I only read other peoples complaints after I learned that my package would be routed through Ashton Service Centre.
I am appalled at the service and customer care given by yodel and Ashton service centre. I ordered a parcel on 21st December, and paid £4 for next day delivery. The parcel had not arrived within 2 days so I called Yodel, they informed me that they could not deliver until the 29th or I could collect the parcel, I called ashton service centre the following morning to ensure the parcel was there (the tracking had displayed ‘in transit’ for 3 days) and was informed that the package was not at the centre, or out for delivery. It had been ‘lost’ and I would need to call the original company for a refund.- which seems unfair to the company as it had been lost by Yodel as there had been record of their depot receiving it. There was no apology
Ashton Servive centre again, according to Yodels tracking website, my delivery from Currys has been in and out of Ashton Service centre for the last 7 days as well as “unable to locate” –“Consignee cannot be reached” umpteen “parcel to courier for delivery” and “parcel returned to depot”
The post man finds me several times a week plus visitors to my near neighbours find there way.
The drivers are idle sods who turn at the slightest problem, do they not have sat navs or unable to ask people directions or is the tracking system a pack of lies and the depot totaly incapable. If companies sacked them another company may be better
Worried now, not sure what time my package from Dabs reached Aston Service Centre. Let’s hope for a speedy delivery to London
Parcel from Sports Direct sent via Yodel (from Sheffield to Manchester, via Birmingham, obviously(!))
Delivery apparently attempted at 3pm, while I was at work, and a card left according to the website.
No card at my house, though.
Thankfully, due to this blog post and google maps/street view, I can drive over there and complain in person.
Will also let Sports Direct know that yodel were crap.
Interestingly, parcel appeared and was left with neighbour this afternoon…
Argh, this is happening to me right now! Apparently it’s been signed for by Akram at the service centre?! Who the frick is Akram!?
I can understand where you are coming from, I tend not to have as much to do with couriers as I used to as I don’t buy that much stuff mail order any more. But when I did it was something that regularly stressed me. The trouble I found is that they can’t give you anything like a ball park time for delivery, so you wait in all day go out for matches for 5 minutes and miss them. Totally agree with you about the post office/parcel force, time and again 1st class parcels take 3 or 4 days to arrive, or are stolen (this has happened at least 10 time in the last 10 years), the fact that parcel force have a network of offices (post offices) available for parcels to be left for collection, should be a massive plus point for them, but they spunk it by charging a quid for the privilege. When I buy stuff on-line if two companies had the same item at the same price and 1 used parcel force and the other used anyone else other than parcel force i’d go for the second, even if it was couple of quid dearer i’d go for the none parcel force one. Having said all that I think maybe you are being just a bit hard on DHL, you can’t really judge their service by an experience 1 or 2 days before xmas, all couriers struggle to provide a decent service at this time of the year, and I bet when you ordered the item they mentioned the fact that you were cutting it fine for xmas delivery.
Oh dear… A delivery was supposed to be in yesterday, paid extra for a faster delivery, with rather clear indications of what to do in case noone’s at home, still I found a ‘Sorry’ card asking for me to come pick it up myself. I need the item today, have got no car to go fetch it, all my nice plans busted and within few hours it will be too late. I hate those particular irresponsible people there and I hope my hate materialises on them.
I am having problems with Yodel supposedly attempting to deliver a parcel during the past week. Yodel’s website says they have tried to deliver a parcel 9 times this week but no cards have been left and the site states that I even refused to sign for the parcel !!! BUT no one has attempted to deliver a parcel so the information on the website is pure fiction. I will now try the phone number on your blog and see what the excuses are.
Well it seems I am another in a long line of disappointment, I ordered a TV from BT (work for them) and as soon as I saw who was doing the delviery I shuddered as BT had previously used DHL tp deliver there routers for home customers and they were so bad they changed to Home Delivery and they were worse they finally got it right by going with Parcel Force. However there was slight hope when I saw this:
Departed Depot (WEDNESBURY HUB) 28th Apr 2012 00:15
Arrived At Depot (WEDNESBURY HUB) 28th Apr 2012 00:13
Parcel data received awaiting coll. (ASHTON SERVICE CENTRE) 27th Apr 2012 00:00
I thought great left the service centre 13minutes past midnight gives at least twelve hours to get here (Dundee).
NOPE!!! I was wrong
Never mind gonna look on the bright side think I might turn this into a game and see if they can deliver in under 14 days
what time do they actually deliver till ?? i was out the first time they tried to deliver my package …my fault
There apparently going to try and deliver it again but im in work as most people probably are , im not even arsed if i have to pick it up from the depot just need that option.
This is why i use UPS. Far more reliable!
I use UPS for European deliveries and I find them awesome! A bit expensive domestically though……
Well apparently my large parcel has been languishing somewhere in the Ashton Service centre for the last 3 days. No updates since 28/5/12 at 00:00.
Since I live in Southampton I have no option but to hope that someone eventually stumbles across it and remembers to forward it for delivery.
I will be asking the retailer I purchased the item from for a full refund of my 48hour delivery charge…….
Hello! I have just read the article…I did it! Tomorrow I will be in Ashton Service Center…Hope I will get what I paid!!!…NEVER YODEL AGAIN! Call them 08442480528….no waiting:-)))..
Timestamp Description Details
27/06/2012 13:54:00 Parcel with courier for delivery Ashton Home Delivery
27/06/2012 08:14:00 Out for delivery Ashton Home Delivery
27/06/2012 08:11:00 Parcel to be delivered by courier Ashton Service Centre
27/06/2012 07:41:00 Arrived At Depot Ashton Service Centre
26/06/2012 21:55:27 Departed Depot Hatfield Terminal
26/06/2012 21:51:57 Arrived At Depot Hatfield Terminal
26/06/2012 16:06:00 Departed Depot Aylesham Service Centre (Yodel)
26/06/2012 00:00:00 Parcel data received awaiting coll. Canterbury South Service Centre
i live south m/c near airport ,so parcels are always coming and going from airport,so this must be the only company that not going near to the airport,or but it another way 5mins from m56/m60 ethier way still waiting ,been with driver for 24hrs now ,maybe they are eco friendly and use peddle power.
The story so far. Lets hope they can find our easy to find house today. We live on a main road!!
Out for delivery (BRISTOL SERVICE CENTRE) 28th Jul 2012 08:11
Parcel returned to delivery depot (BRISTOL SERVICE CENTRE) 26th Jul 2012 18:59
Unable to locate (BRISTOL SERVICE CENTRE) 26th Jul 2012 15:20
Unable to locate (BRISTOL SERVICE CENTRE) 26th Jul 2012 15:20
Out for delivery (BRISTOL SERVICE CENTRE) 26th Jul 2012 07:02
Arrived At Depot (BRISTOL SERVICE CENTRE) 26th Jul 2012 02:04
Re-routed to another courier (BRISTOL SERVICE CENTRE) 26th Jul 2012 02:03
Departed Depot (WEDNESBURY HUB) 25th Jul 2012 21:50
Arrived At Depot (WEDNESBURY HUB) 25th Jul 2012 21:48
Parcel Size/Volume Check (WEDNESBURY HUB) 25th Jul 2012 21:48
Departed Depot (SANDWELL SERVICE CENTRE) 25th Jul 2012 19:41
Parcel data received awaiting coll. (SANDWELL OLDBURY) 25th Jul 2012 00:00
I have had the same problem with (yodel) ashton service centre,(bristol) took a day of work monday 3-12-2012 as was informed my parcel would be deliverd between 7am and 9pm, but didnt recieve my parcel,telephoned numerous 08 numbers, but no luck, couldnt get through to the bristol service centre.telephoned another yodel service centre, where a very kind lady gave me a direct number for the bristol service centre – 01454 465500, I DID GET THROUGH STRAIGHT AWAY ! gave them my piece of my mind about there service, 4-12-2012, and my parcel was deliverd by 1.00pm, that day. but all in all a terrible company !! so dont bother with yodels telephone number, call direct its the only way to get a response 01454 465500.