They are cheaper than DHL, and are rumoured to be taking over DHL (god help us!). The hopelessly inefficient HDNL Home Delivery Network is getting worse and worse.
A perfectly standard package recently took two weeks from London to Manchester. Ye gods, we could have walked faster.
Unfortunately, this is typical. There appears to be a lack of general common sense going on at HDNL. We have a retail premises that is only open between 10am and 4pm. It’s a six hour window isn’t it? Not altogether unreasonable. We always ensure the packages are clearly labelled DRIVER: BETWEEN 10-4 ONLY! Doesn’t work with HDNL.
Check out this tracking data:
|02/07/2010 11:59:02||Parcel delivered to customer||Depot: CUSTOMER|
|02/07/2010 08:38:36||Loaded for delivery||Depot: ROCHDALE VAN|
|01/07/2010 17:06:03||Parcel/Collection received off the van||Depot: ROCHDALE DEPOT|
|01/07/2010 16:08:18||No access to customers property||Depot: ROCHDALE VAN|
|01/07/2010 09:18:10||Loaded for delivery||Depot: ROCHDALE VAN|
|30/06/2010 17:43:40||Parcel/Collection received off the van||Depot: ROCHDALE DEPOT|
|30/06/2010 16:33:45||Unable to locate Customers property||Depot: ROCHDALE VAN|
|30/06/2010 09:27:55||Loaded for delivery||Depot: ROCHDALE VAN|
|29/06/2010 19:28:40||Parcel/Collection received off the van||Depot: ROCHDALE DEPOT|
|29/06/2010 19:27:16||No access to customers property||Depot: ROCHDALE VAN|
|29/06/2010 10:00:02||Loaded for delivery||Depot: ROCHDALE VAN|
|28/06/2010 22:41:15||Parcel/Collection received off the van||Depot: ROCHDALE DEPOT|
|28/06/2010 22:31:34||Unable to leave parcel – card left||Depot: ROCHDALE VAN|
|28/06/2010 10:49:03||Loaded for delivery||Depot: ROCHDALE VAN|
|28/06/2010 03:57:05||Parcel received at the Depot||Depot: ROCHDALE DEPOT|
|26/06/2010 14:06:55||Parcel scanned at the sortation centre||Depot: PRIME SORT|
|25/06/2010 17:51:03||Parcel scanned at the sortation centre||Depot: PRIME SORT|
|25/06/2010 13:47:20||Parcel despatched from the Depot||Depot: RAVEN RC|
|25/06/2010 10:48:39||Parcel scanned to container||Depot: MIDDLETON|
|24/06/2010 18:27:32||Parcel received at the Depot||Depot: RAVEN RC|
|23/06/2010 17:52:48||Parcel scanned at the sortation centre||Depot: PRIME SORT|
|18/06/2010 16:40:54||Parcel scanned at the sortation centre||Depot: PRIME SORT|
|18/06/2010 10:27:05||Parcel received at the Depot||Depot: RAVEN RC|
|17/06/2010 03:33:59||Parcel/Collection scanned on to vehicle||Depot: PRIME SORT|
|15/06/2010 22:22:15||Parcel despatched from the Depot||Depot: WEMBLEY DEPOT|
|15/06/2010 21:59:20||Parcel scanned to container||Depot: WEMBLEY DEPOT|
|15/06/2010 18:38:17||Parcel/Collection received off the van||Depot: WEMBLEY DEPOT|
|15/06/2010 11:50:09||Collected from collection address||Depot: WEMBLEY VAN|
|15/06/2010 09:16:11||Loaded for delivery||Depot: WEMBLEY VAN|
|14/06/2010 13:49:31||Parcel received at the Depot||Depot: WEMBLEY DEPOT|
|14/06/2010 01:13:29||Collection data received||Depot: CALL CENTRE|
|14/06/2010 00:00:00||Collection data received||Depot: CALL CENTRE|
We learned in that lot that Wembley depot got it on the 14th of June. It took an agonising 14 days to make it to the Rochdale depot; arriving there on the 28th.
Rochdale left a card at the address at 10-30pm on the 28th. The premises was closed — of course — six and a half hours before. As clearly noted on the box AND on the address label. *sigh*
On the 29th, the same mouth breather tried the same gag. Duh!
On the 30th, it became “Unable to locate customers property”. Hmm, this is a retail premises that customers from far and wide manage to find every day. The building number is displayed outside in foot high letters and there is an advertising poster on the gable end. Not what I would call rocket science to find……
Fast forward to the 1st July, and we are back to “No access to customers property”. Yup, closed again like it says on the box.
We called HDNL up and pointed out these failings. The young lady on the other end of the phone claimed they couldn’t do “timed deliveries”. Well, if you call six hours timed I dunno. But if you actually intend to deliver it at all it might help to actually read the label eh? DRIVER: BETWEEN 10-4 ONLY doesn’t mean drop by after 5pm several days on the trot does it?
We saw an HDNL van delivering nearby. I went out and collared the driver and asked him if he had our box. “No, but I saw it in the depot” he claimed. Yeah, well that helps [not]. I explained the opening times and asked if he might actually pick it up the next day. On the 2nd July he did just that and we finally got it. Hurrah!
London to Manchester a mere 19 days with HDNL. Be warned!
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