Ashton Service Centre DHL
Ashton Service Centre DHL
If you have Googled “Ashton Service Centre” in relation to a hopeless, delayed or missing DHL delivery and landed here, you can be comforted that you are not alone.
I am a regular DHL user through the excellent services of parcel2go.com (through whom you can send parcels with DHL at a fraction of DHL “official” prices). However, this parcel was incoming to me, and not arranged by me. It was a parcel from a store in Aberdeen in Scotland to be delivered to Manchester.
DHL were allegedly two days late in collecting it from Aberdeen, but lets put that down to the bad snow up there and the Christmas rush, added to possibly inaccurate shipping information from the store. After collection, you can see below all goes pretty smoothly for a while in the national DHL system:
Shipment Data Received 21/12/2009 00:00:00 ABERDEEN SERVICE CENTRE
Parcel Picked Up 21/12/2009 09:36:00 ABERDEEN SERVICE CENTRE
Departed Depot 21/12/2009 13:51:00 ABERDEEN SERVICE CENTRE
Arrived At Depot 22/12/2009 01:03:00 MANCHESTER TERMINAL
Pretty cool up to now. Collected at 9-30am in Aberdeen and in the Manchester terminal by 1am the next day. Less than sixteen hours between collection and the Manchester DHL hub. The final hop of a few miles to the delivery address is the easy bit right? Route through a more local hub maybe, in a van and out for delivery. Not rocket science eh?
Not rocket science that is unless the DHL Ashton Service Centre get their hands on it.
Look what happens next:
Arrived At Depot 22/12/2009 05:04:00 ASHTON SERVICE CENTRE
Released to other delivery agent 22/12/2009 05:39:00 ASHTON SERVICE CENTRE
Say what? What “other delivery agent” might that be? I paid for DHL service, not some other unspecified local mouth breather to cruise around with my £350 item in the back of his clapped out old Transit. If I wanted that, I could have used HDNL or the hopeless always-on-strike Post Office.
But lets give “other delivery agent” a chance shall we?
Out for delivery 22/12/2009 08:56:00 ASHTON HOME DELIVERY
OK, before 9am its out on the road. Fair enough. We are only four miles from Ashton so it will be sure to arrive pretty quickly.
Received from other delivery agent 22/12/2009 17:10:00 ASHTON SERVICE CENTRE
“Other delivery agent” gave up did he? 5pm late enough to work? Is the Footie on maybe? What was the stated reason I wonder?
Undelivered – adverse weather 22/12/2009 19:29:02 NULL ASHTON HOME DELIVERY
Consignee Cannot Be Reached 22/12/2009 19:29:01 ASHTON HOME DELIVERY
Well, which is it? Cannot be reached or adverse weather? Perhaps I could not be reached because of adverse weather?
Let’s see: There was some snow, and we do live up an incline, but Ocado managed to deliver groceries, FEDEX managed to deliver a parcel as did the Post Office that day. So its not the snow then; rather laziness, lies and incompetence.
So, another day gone while my parcel languishes somewhere that may or may not be with DHL – the people who were paid to deliver it. Lets hope tomorrow looks up and remain optimistic.
The morning of the 23rd brings this nugget of information:
Released to other delivery agent 23/12/2009 02:34:00 ASHTON SERVICE CENTRE
Yippee! Given back to the mouth breather that couldn’t manage to bring it four miles yesterday? Hope once more shines on the endeavour however:
Out for delivery 23/12/2009 07:24:00 ASHTON HOME DELIVERY
Well, the weather today is the same as yesterday, so can we expect non-delivery again? Let’s not wait all day again to find out. Time to call DHL and find out what exactly the problem is.
That is a feat in itself. I hate “08″ telephone numbers because I don’t see why I should pay to call a non geographic number when I can call a proper number for free. The superb saynoto0870.com gives me DHL’s real number: 01332 816960.
After ages on hold as one would expect, I get a load of waffle from someone who clearly has no clue what is going on. I ask for the direct number to the Ashton Service Centre (Google didn’t help me here – they keep it very secret) and I had to really argue to get it; but I got it: 0844 2480528 (Damn 08 numbers again!)
After an age on hold (whilst paying) I eventually got through. Guess what? It was not “out for delivery” at all, it was still there! The tracking screen by now said:
Out for delivery 23/12/2009 07:24:00 ASHTON HOME DELIVERY
It turns out that “out for delivery” must actually mean “sat in a pile we intend to send out when we get around to it” – not quite the same is it?
Could they guarantee it today? No. Its four miles away for gods sake! How many days should it take? I asked them to hold it and I would come over and get it. That worked.
The tracking screen then changed to:
Received from other delivery agent 23/12/2009 09:25:00 ASHTON SERVICE CENTRE
Held – To Be Called For 23/12/2009 09:25:00 ASHTON SERVICE CENTRE
Wow! They received it from “the other agent” in moments! Perhaps they are neighbours or in the same building? I was now going to drive to the “Ashton Service Centre” and/or “other delivery agent” in Ashton.
Except that “Ashton Service Centre” is not in Ashton, it is on Globe Lane Industrial Estate in neighbouring Dukinfield. They told me it is on Outram Road, except it isn’t. It is off Outram Road. When you have driven up and down Outram Road three times and ask directions to DHL, someone will point you down a side street and you will eventually find it.
Ye gods, should a parcel delivery be this labour intensive?
Finally, the matter is concluded:
Delivered 23/12/2009 11:56:01 ASHTON SERVICE CENTRE
Hey guys, slick! Pretend you actually delivered it rather than it had to be collected. That will look better for the stats for head office.
So what have we learned from this? DHL may or may not use outside contractors. I didn’t see any plain/other vans while I was there – only DHL vans. My parcel was actually sitting in a DHL warehouse whilst allegedly “out for delivery” with “other delivery agent” – so we can conclude that much of the online tracking system is designed to be misleading at best and complete fabrication at worst.
Returning to the previous days failed delivery. The entries on the system there were misleading at best and outright lies at worst. This is indicative of an operation at Ashton Service Centre that is somewhere between indifference and incompetence and outright dishonesty.
My advice to others: If you encounter anything you recognise here, or a whiff of unnecessary delay or something not normal with a DHL item that is routed through Ashton Service Centre, assume incompetence and call them immediately on 0844 2480528 and get them to hold it for collection. It may well save you two days waiting. Stories of the incompetence of DHL’s Ashton Service Centre are all over the internet, so this is not at all an isolated incident you have just read. Far from it.
You are welcome to add your experiences with Ashton Service Centre using the comments box below. If you make a complaint to DHL, link them to this article too.
BEST IDEA NOT TO USE DHL BEEN WAITING SINCE XMAS EVE 2009 FOR A PARCEL THEY HAVE ALREADY LOST ONE PARCEL HEWERT PACKARD SENT ITEM OUT FOR NEXT DAY DELIVERY 1600 NEW YEARS EVE STILL NO SIGN OF PARCEL GOING TO HAVE TO PICK IT UP
ordered of e-bay on the 23/12/09 and the seller uses 48 hour DHL delivery OK so I’m not going to get it Christmas day but still sat here waiting on 5/1/10 with a tracking number that means nothing to me and as i don’t drive and live ten mile from the depot i guess I’ll just have to wait and watch as times, dates, and my parcels location keep changing
I ordered a mobile phone to be delivered, which was supposed to be delivered the next day on the 4th of Jan, it’s the 6th today and it says they have tried to deliver it but couldn’t because of “adverse weather”. It’s not even bad here at the moment! It’s like they are not even trying! This is the third time in two days they couldn’t deliver due to “adverse weather”.
So, if the Ashton Service Centre is off Outram Road, what is the name of the road its on?
It seems they are actually on Newton Wood Road, which is off Outram Road.
Had very bad experiences with Ashton home delivery in October when I ordered a laptop from Pixmania ( http://www.complaintsboard.com/complaints/dhl-c97226/page/1.html#c473129 ).
Now I made the same mistake and ordered something else from Pixmania and am totally stuck with 3 times “Undelivered – adverse weather ” on January 5th, nothing on January 6th, “Received from other delivery agent” on 7th and “Consignee Cannot Be Reached” from today (Jan 8th). Last time I tried calling the 08 number no-one would answer (but I had to pay nevertheless for holding the line).
OMG, they actually delivered the parcel today (Mon 11.01.10), only a week late!
ordered mobile via dial a phone , meanjt to be here yesterday but did not even arrive at ashton depot til last night
rang this morning assured it would be out today , checked before says undelivered due to adverse weather
weather quite mild today am really not hapy
will dhl leave parcel with my neighbours if i stick a note on my door asking them to?
Ordered phone by Dial A phone delivery 11/1/2010, not arrived checked on the tracking on email from dial a phone it is coming from royal mail but the track number was incorrect called dial a phone yes you guest it it is coming by DHL so they hold me only note on system it was at manchester terminal Sunday 10/1/2010 pm..
Asked for tracking number off them for corect company etc just looked un able to deliver due to adverse weather!!!!!!
Actually when the weather was really bad they could not deliver and they have thousand and thousand of parcels from christmas so they are a priority and new parcels go to the back of the queue what a joke !!!!!!!!!!!!!
When will I get it who knows!!!!!!
My tracking status has been stuck on “Manchester Terminal” for 24 hours near enough. It doesn’t mean my parcel is lost does it?
Arrived At Depot 12/01/10 00:38 MANCHESTER TERMINAL
Departed Depot 11/01/10 18:00 GLASGOW SERVICE CENTRE
Parcel Picked Up 11/01/10 11:35 GLASGOW SERVICE CENTRE
Shipment Data Received 11/01/10 GLASGOW SERVICE CENTRE
It should have been routed to the ASHTON SERVICE CENTRE by now right?
I have the feeling of impending doom after reading other comments on this site………my 48hr delivery has been at Ashton for 96hrs and counting with no reply from customer services.
Arrived At Depot 09/01/10 06:46 ASHTON SERVICE CENTRE
Arrived At Depot 09/01/10 06:45 ASHTON SERVICE CENTRE
Undelivered – adverse weather 08/01/10 07:30 ASHTON SERVICE CENTRE
Poor service all round really…
Status Date Time Signatory Branch Comments
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
NO parcel yet , no new update from yesterday , rang that number given for ashton pressed option 2 for tracking , re routed to main dhl customer services not ashton centre
Does anyone know a non 08 number for ashton
Carl exactly same story , dialaphone said royal mail but used dhl , i even paid extra for monday pre 1pm delivery , what a joke
John it would seem the lazy asses have not bothered updating their tracking systems today
spoke to some idiot at ashton , said its in the branch and not out for delivery , said put request for tomorrow , if they can find it
what a joke
What I find a little strange is the fact they are somehow able to collect packages from companies problem free and on time but not deliver them
Just read all your troubled parcel delivery situations and they are a luxury my consignment has been stuck at ashton service centre since the 21st December and i cant via telephone get to speak with anybody, yesterday i was on hold for 45 minutes.
Similar story, ordered a new pc around christmas and everything was running smoothly till monday when ashton service centre got ahold of it. Interestingly according to the timestamps on the tracking site they were unable to deliver due to adverse weather at 7:30 AM on monday, before even recieving the package at 4:31Am (?!?! in the morning? god those Drop it, Hide it, Lose it trolls work late) the following day. status has been stuck at ‘in transit’ for 48 hours now, so presume this means its sat in a pile somewhere. Calls have gone unanswered, although thx for the direct number been looking for ages. Gonna call the company i ordered from and set them on DHL next see if that gets sanywhere.
absolute joke of a service – my parcel should have arrived yesterday due was delayed due to adverse weather well it wasnt snowing and i live on a main rd. The same again today – I cant get a straight answer from the dhl advisors.
aaaarrrrggggghhhhh !!
same here funny though they updarted there delivery info saying it could not be delivered yesterday morning to day sounds completly dodgy. Weather round Manchester is fine at the moment seeing as everyone else can happily do there jobs and get to work without a problem seems the idiots at DHL are messing things up for ppl again
no updates today since the 12th ,
spoke to someone at ashtone yesterday said it will be out today if tehy can find it
what the fuck!!! does this mean its lost
Same here tracking hasnt updated since monday, on the bright side though the company i ordered from seemed even angrier than i was, not the first time DHL have fumbled their deliveries. Hope they can get somewhere as they’re a major client which DHL wont want to lose.
i have now sent an email to watchdog about dhl ashton , i will await a response from them
evette – take comfort that your not alone in all this – still no change in my parcels status :
Arrived At Depot 09/01/10 06:46 ASHTON SERVICE CENTRE
Arrived At Depot 09/01/10 06:45 ASHTON SERVICE CENTRE
Undelivered – adverse weather 08/01/10 07:30 ASHTON SERVICE CENTRE
no replies from customer services either……..
Similar tale to those above, ordered a mobile phone 8 days ago from carphone warehouse for next day delivery.
The tracking status changed every day with different descriptions ranging from:
Undelivered – adverse weather
Arrived At Depot
Security check
Out for delivery
Undelivered – adverse weather
Returned To Base Undelivered
Awaiting further delivery instructs
Having now phoned them they confirm that the item is scanned daily but the item has not moved from their depot since it arrived there! (backlog was their excuse)
I am now going to collect it myself tonight, so much for their “Delivery service” !
01/12/2010 17:30 En Route ASHTON SERVICE CENTRE
01/12/2010 14:35 No One To Receive, Notification Left ASHTON SERVICE CENTRE
01/12/2010 08:33 Departed Terminal Location ASHTON SERVICE CENTRE
01/12/2010 00:00 Attempted Delivery ASHTON SERVICE CENTRE
01/11/2010 21:27 Arrived at Terminal Location ASHTON SERVICE CENTRE
01/11/2010 21:26 Arrived at Terminal Location ASHTON SERVICE CENTRE
how did they attempt delivery at midnight?
and no notification left either.
near impossible to contact anybody spent over half an hour on hold
absolute jokers
its updated to say
Status Date Time Signatory Branch Comments
Undelivered – adverse weather 14/01/10 12:08 ASHTON SERVICE CENTRE
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
ADVERSE WEATHER MY FOOKING ASS
CANT BE BOTHERED MORE LIKE
i cant believe this. absolutely appalling service. mine says ‘arrived at depot’….i expected it today. i dont think they have attempted delivery and by the sounds of it, they wont be for a long time!
i was wondering whether this particular depot is open on a saturday? if so, what times? im thinking of going tomorrow. can i still collect the parcel even though they may not have delivered it according to their system?
Well, kjones, I guess I will be in the queue with you. My parcel has been stuck there for 2 days and I cant get any reply on the phone.
It spent a few days stuck in Hatfield first so at least it moved a little bit closer!
Manchester is almost totally clear of snow even most side roads are clear, what are they doing????
The Post Office is not much better at the moment. My recent tale about Hyde Sorting Office describes similar inefficiencies.
It really shouldn’t be this hard to get a few parcels.
Mine has updated to ‘in transit’ from the ashton service centre. this is all for the stats at head office! i have never seen such awful service! has anybody actually got any of there parcels delivered? im guessing if i wait a few more days then surely it will get delivered?
Were they open or closed on Saturday KJones, did you find out?
today it reads
Security check 16/01/10 ASHTON SERVICE CENTRE
Undelivered – adverse weather 15/01/10 11:57 ASHTON SERVICE CENTRE
Undelivered – adverse weather 14/01/10 12:08 ASHTON SERVICE CENTRE
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
——————————————————————————–
(1) Parcel number or “JD” reference number
anyone know what security checked means? could this possibly mean my parcel will be out on monday?
yes they are open on a saturday and sunday!!
it said ‘out-for-delivery this morning at 9am but of course with all the stories i wasn’t believing a word of it. at 12.45pm i heard a van outside, i looked outside and saw a bright yellow van. i really couldnt believe my eyes! parcel delivered!
i asked the delivery man why deliver on a sunday? he replied that they’re trying to get rid of the backlog! did anybody else get any deliveries today?
dhl. [expletives edited],waited three weeks for my parcel,never again,tossers
How about this one. Ordered a telephone for my parents … It has been in a black hole for 7 days. I can’t exactly go and collect it for them as I live over 200 miles away. Apprently the roads were not that bad, so the ‘adverse weather’ excuse is a joke. It is now 18th Jan and still no sign of this being delivered. Express service my a***!!!
Status Date Time Signatory Branch Comments
Undelivered – adverse weather 11/01/10 19:31 NULL ASHTON SERVICE CENTRE
Released From Storage 11/01/10 19:31 ASHTON SERVICE CENTRE
Out for delivery 11/01/10 10:33 ASHTON SERVICE CENTRE
Released From Storage 08/01/10 18:54 ASHTON SERVICE CENTRE
Undelivered – adverse weather 08/01/10 17:54 ASHTON SERVICE CENTRE
Out for delivery 08/01/10 09:25 ASHTON SERVICE CENTRE
Arrived At Depot 06/01/10 20:39 ASHTON SERVICE CENTRE
Arrived At Depot 06/01/10 20:38 ASHTON SERVICE CENTRE
Undelivered – adverse weather 06/01/10 07:30 ASHTON SERVICE CENTRE
Undelivered – adverse weather 05/01/10 07:30 ASHTON SERVICE CENTRE
In Transit 04/01/10 23:10 HATFIELD TERMINAL
Departed Depot 04/01/10 23:08 HATFIELD TERMINAL
Arrived At Depot 04/01/10 23:05 HATFIELD TERMINAL
Departed Depot 04/01/10 17:19 HAYES SERVICE CENTRE
Pick Up Manifest Scan 04/01/10 15:58 HAYES SERVICE CENTRE
Shipment Data Received 04/01/10 HAYES SERVICE CENTRE
might be in luck , it says out for delivery so ill update if and when i get it
absolute crap service god knows how they keep in business and no wonder they dont leave a contact number. still waiting for my parcel after 2 weeks, checked my tracking online they just write want they want! never again!
WHAT TIME DO THESE IDIOTS DELIVER UP UNTIL?
It said it was out for delivery but this bunch of inepts claimed no one was in and left a card – blantant lies. My mum is not well and does not go out!! I phoned her and no delivery was attempted.
No One To Receive Card Left 18/01/10 19:08 ASHTON SERVICE CENTRE
Out for delivery 18/01/10 10:39 ASHTON SERVICE CENTRE
Paul p , got exactly the same bunch of bull shit today , said leftcard at 5.10 pm , must be an invisible card
not happy
anyone know the 4 digit service ctr code for ashton
Check this one out that I just got from their tracking site:
No One To Receive Card Left 18/01/10 20:05 ASHTON SERVICE CENTR
I notice two things wrong with this. Firstly, what is wrong with using that letter box I have on my door. Second, if someone was in to recieve the card, would’nt they have kindly signed for my parcel also??? I am very confused by all of this. My parcel was shipped on the 11th Jan from France. It has been stuck in Ashton since the 13th…
I now notice that ‘No One To Receive Card Left’ should be split up into two parts there. My bad. Regardless, looks like I may be in for a long wait yet.
ok now im confused , very confused
Released From Storage 18/01/10 20:21 ASHTON SERVICE CENTRE
No One To Receive Card Left 18/01/10 17:10 NULL ASHTON SERVICE CENTRE
Out for delivery 18/01/10 11:41 ASHTON SERVICE CENTRE
Security check 16/01/10 ASHTON SERVICE CENTRE
Undelivered – adverse weather 15/01/10 11:57 ASHTON SERVICE CENTRE
Undelivered – adverse weather 14/01/10 12:08 ASHTON SERVICE CENTRE
Undelivered – adverse weather 12/01/10 11:41 ASHTON SERVICE CENTRE
Arrived At Depot 11/01/10 22:15 ASHTON SERVICE CENTRE
Undelivered – adverse weather 11/01/10 07:30 ASHTON SERVICE CENTRE
Arrived At Depot 10/01/10 22:50 MANCHESTER TERMINAL
Departed Depot 10/01/10 20:06 HAMS HALL
Arrived At Depot 08/01/10 21:19 HAMS HALL
Shipment Data Received 08/01/10 STOKE SERVICE CENTRE
so how can they apparently attempt delivery at 17.10 , even tho iv been home all day but only release my parcel from storage at 8.21 pm ,
can someone translate this load of garbage , im seriously pissed off now , if i see a dhl van in my area tomorrow i will be tempted to launch something at it
arrived , only 9 days late lol
I sold something on ebay and used dhl rather than chance royal mail, now I’m starting to think that it wasn’t the better choice!!
No One To Receive Card Left 25/01/10 18:36 ASHTON HOME DELIVERY
No One To Receive Card Left 22/01/10 22:46 ASHTON HOME DELIVERY
HSD Out for Delivery awaiting IOD 22/01/10 ASHTON HOME DELIVERY
Out for delivery 22/01/10 07:47 ASHTON HOME DELIVERY
Released to other delivery agent 22/01/10 06:08 ASHTON SERVICE CENTRE
Arrived At Depot 22/01/10 06:07 ASHTON SERVICE CENTRE
Arrived At Depot 22/01/10 04:34 MANCHESTER TERMINAL
Departed Depot 21/01/10 21:32 HATFIELD TERMINAL
Arrived At Depot 21/01/10 21:30 HATFIELD TERMINAL
Departed Depot 21/01/10 16:35 BRENTWOOD SERVICE CENTRE
Pick Up Manifest Scan 21/01/10 10:06 BRENTWOOD SERVICE CENTRE
Shipment Data Received 21/01/10 BRENTWOOD SERVICE CENTRE
The first time that ‘say’ they tried to deliver was at 10.46 at night??? I don’t think so!!!
And they say they tried again today. Neither time have they tried to deliver, or left a card!!
The person who this item is being sent to is disabled and always at home.
I shall be making phone calls tomorrow and banging some heads together.
Ashton code is 7614….Anyway DHL have three sets of delivery agents. They have their own employed drivers who drive the yellow vans. Then they have self employed drivers in white vans who have all insurance’s etc and are better then employed staff and then they have DHL@HOME couriers. These people use their own cars without any goods in transit insurance. They do not get your parcel until between 9am and 12noon at their house (DHL drivers drop off between 25-50 parcels at their house in sealed green bags). Then they have until 9pm to deliver to you. If your not in they take the parcel back to their house (Again not insured). This is called delivering on the cheap. It is so cheap that DHL UK lost 108 million last year and has now given the company away to HDNL and gave them £200 million on top. By the way the depot was shut for 2 days during the snow and had a 20,000 parcel backlog.
found this after googling having failed to persuade DHL call centre to give me Ashton’s number.
waited in all day and was within 30ft of front door from 6.45am to 11pm – no parcel. i have 5 dogs and a heap of chickens – every single one of which gets rather loud if anyone comes through the front gate.
checked the tracking link again – was showing ‘out for delivery’ all day yesterday to c.10pm, but this morning had changed to say it was signed for at 6pm last night…. not here it wasn’t! god only knows where it is!
Hello i’m not going mad , have had 2 not at home card notices on tracking not bad seeing as how i have been on holiday and decorating my house all week. fed up waiting phoned dhl and nice lady gave me the ashton service centre number, not sure she was supposed to. Now having to travel 30+ miles to dukinfield to collect my item. Nice sevice though, i could have walked and picked up the damm thing quicker. Anyway does anyone want the number for dhl ashton service centre, here we go 0844 2480528 when asked press option 4 hey presto enjoy your collected items.
I am having the same problem dhl are terrible. Booked 2 days off work and nothing yet says will come today between 9am and 9pm
i used to work as a dhl@home courier at the ashton depot.i must admit the way it is run is a bit of a shambles.you pick up your parcels from the depot anytime up until 12 pm or they can be delivered to your home in green sacks.you then have to log all your parcels and validate the paperwork then load your vehihcle up before going off on your travels to deliver them.now if dhl dont deliver them to your house until 11-12 pm,then you have to log them all and load up your vehihcle it could be 1.30pm before you even start delivering.on top of that the driver gets 50-60p a parcel for delivery so you have to wonder why the drivers diont care about the deliveries.surely this is good if it saving money but the only people saving money is dhl not the customer and the customers are getting a bad delivery service.
DHL Ashton
Globe Lane Ind. Estate
Newton Wood Road
Dukinfield
SK16 4XE
Tel: 0870 4444 801
Fax: 0161 343 2147
Email: ashton.nextday@dhl.com
Hours: 08:00 – 18:00
So where is this “Ashton Service Centre”?
My parcel was “delivered” there on 18th June and the sender advised me to go there as he is under the impression that this place (wherever it is) is my delivery address!
Is it in Ashton-under-lyne?
Ashton in Makerfield?
Ashton, South Australia
or even Ashton, Ontario Canada?
all these comments are making me worried im waiting for my son’s 1st birthday presents i really hope they arrive
After three fake attempts at delivery I got told they refused to deliver my parcel. So I am off to pick it up myself. Fantastic. I wish they would have told me a week ago I would have just done it myself.
After ringing them and telling them to hold my parcel, it took them FOUR days and four failed deliveries before they managed to hold my parcel.
Kn*bs
paid for saturday delivery from getthelabel.com
Out for delivery 09/08/10 08:35 ASHTON SERVICE CENTRE
Arrived At Depot 09/08/10 04:53 ASHTON SERVICE CENTRE
Parcel returned to delivery depot 07/08/10 ASHTON SERVICE CENTRE
No One To Receive Card Left 07/08/10 11:58 ASHTON SERVICE CENTRE
Out for delivery 07/08/10 07:11 ASHTON SERVICE CENTRE
Scanned as part of secure process 07/08/10 ASHTON SERVICE CENTRE
Arrived At Depot 07/08/10 01:07 ASHTON SERVICE CENTRE
Arrived At Depot 07/08/10 01:03 ASHTON SERVICE CENTRE
Arrived At Depot 06/08/10 17:42 MANCHESTER TERMINAL
Parcel data received awaiting coll. 06/08/10 MANCHESTER SERVICE CENTRE
oh saturday noone in card left i was in no card left no parcel turned up now out for delivery again fingers crossed weres ashton service centre cos i’m in bolton only 14 miles from the manchester terminal pfffftt